Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Gaurav Singh
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Empower your support agents with live chat that help them deliver the kind of great suppo...
Webhooks or an API? Many of us have questions if they are the same or not. In this blog,...
In this blog, we'll thoroughly discuss the several use-cases available for WhatsApp Chatb...
Transacting is the most crucial and conclusive part of a customer’s journey. Elevate th...
2021 is a fresh year for modern e-commerce users, especially in Southeast Asia. The regio...
Want to transfer your phone number to a different WhatsApp Business API Account? Read mor...
Self-service empowers your users to find answers on their own - without waiting in a queu...
Real-time resolutions, happier CX, and cost-saving are a few ways mobile chatbots can be ...
Your customers in the Middle East and Africa are spending a good chunk of their time on s...
Social media is booming in Southeast Asia, resulting in an influx of social commerce busi...
Social media is the newfound power for customer support. Read more to find out how you c...
Technology simplifies life.
Everything from the moment we wake up to when we sleep, we...
An ideal chatbot flow ensures that your users stay engaged and informed. Here are 10 key ...
As an insurance company, processing claims can be tiring. An insurance chatbot can automa...
Southeast Asia has remained the foreground of tech novelty. In this blog, we’ll look at...