Customer Support for E-Commerce

With the rise of “Me-commerce”, which means meeting a customer’s ever-changing and increasingly demanding expectations and habits, consumers now expect a personalised approach that makes them feel special. In this report, we discuss: — A Shift in Customer Support from Manual to Automated — The Current State of eCommerce Customer Support — Industry Benchmarks for CSAT, AHT and Bot Deflection — Future of Customer Support Automation

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