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Veca is a multi-intent recognition AI that optimise chatbots for e-commerce and understand customer intents and answers challenging queries.
Experience the power of conversational AI customer support with Veca
Respond to customers with personalised conversations in real-time using conversational AI chatbot with Veca, your e-commerce Assistant.
Tough, Medium, and Easy. eCommerce Chatbots guarantee to respond to any questions your clients may have. Ai Chatbots for eCommerce exhibit up to 90% accuracy and can handle 50 e-commerce intents. Our out-of-the-box AI can recognise different intents in a single query and provide the user with the most appropriate suggestions.
Built for e-commerce
Understand Multiple Intents
Up to 90% Accuracy
We did the heavy-lifting work for you. By optimising an eCommerce Chatbot, we have created a FAQ for 50 common purposes of over 10 million genuine user questions to determine the types of questions people pose in an eCommerce space. To provide the finest client experience, all you need to do is tailor your responses
Analysed 10 million Real Queries
FAQs for 50 e-commerce Intents
Seamless Integration with Product
By entering your own responses and deploying them in a few simple steps, you can use eCommerce AI Chatbot’s power with ease. It operates across platforms, ensuring that your consumers receive accurate replies on all platforms, including your website, WhatsApp, and Facebook. AI that works seamlessly wherever you go.
Quick Implementation
Omnichannel Experience
Easy to Use Club Veca with our Conversational channels to provide a better customer support experience.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
E-commerce
Share order updates, answer questions instantly and reduce cart abandonment rates.
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Banking and FS
Make secure transactions, notify customers and complete user KYC validation through chats.
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Travel
Schedule trips, build itineraries and share media-rich messages, notifications and reminders.
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Real Estate
Engage with customers, schedule and notify site visits, share and verify documents.
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Logistics
Notify orders updated in real-time and troubleshoot customer problems on the go.
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Food Services
Take orders, reserve tables, send updates, collect feedback and resolve issues.
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