Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
You’ve likely been there.A customer waits on hold, gets bounced across teams, or repeat...
Most businesses track Net Promoter Score (NPS) to gauge loyalty. A high score signals bran...
We look at different types of customer support and how to go about selecting the best op...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
Stuck between choosing WhatsApp Business App or WhatsApp Business API for your business? W...
You’ve just taken on a new sales territory, and your first week is already a whirlwind o...
While setting up an online store is relatively easy, running a successful one is challengi...
With more than 3 billion people using WhatsApp every month, it’s become the world’s m...
With exploding year-on-year growth in online shopping, customer expectations are soaring....
Travel Chatbots Help Provide a Better and Interactive Experience for Travelers.
I...
Businesses of all sizes are automating customer support to scale and improve consumer in...
Voice·mail (noun)/ˈvɔɪs.meɪl/ – An electronic message left when a call goes unanswe...
Have you ever watched your marketing budget climb higher and higher as you chase new acc...
Is your business riding the AI wave or watching from the shore?
In the UAE, artificial ...
If you work in banking or insurance, you’ll know that generating quotes and processing c...
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