What is Omnichannel Support?

By Reshma / In Customer Support / March 2, 2021 / 8 Mins read

Omnichannel support integrates multiple customer engagement channels to provide a seamless customer experience across all the touchpoints.

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Customer Service: AI Chatbot Vs Humans – Which is better?

By Rachana Chotia / In Customer Support / February 24, 2021 / 7 Mins read

We discuss the pros and cons of customer services based on humans and AI-powered chatbot to understand which is better for your company.

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Introducing Outreach For Proactive Customer Communication

By Reshma / In Product / February 18, 2021 / 4 min read

Start extending proactive support, and cross-promote your campaigns on WhatsApp where your customers actually dwell and are likely to respond. Now, leverage the power of...

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