Why Voice-Based Customer Support is the Future?

Voice-based customer support makes customer interactions easy, quick and efficient. We look at what...

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How To Use Conversational AI in Logistics Management

Conversational AI in logistics focuses on using the automation process to facilitate the smooth...

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Humans, Feelings and AI – Understanding User Intent

What is user intent in AI? By understanding user intents, AI can answer customers...

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10 Best Facebook Chatbot Examples & Use Cases

This post covers 10 popular Facebook chatbot examples and use-cases, including collecting feedback, answering...

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How Conversational AI Plays a Key Role in Foodservice Industry

With conversational AI in the foodservice domain, there's a significant impact on the customer...

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Multilingual Support: Speak Your Customer’s Language

Multilingual support comes with its benefits, such as connecting with customers in their preferred...

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Continuing Conversations During the Pandemic

We look at how conversational AI is helping companies deliver customer support and improve...

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The Importance of Customer Support in Early Stage Startup

We talk to Siraj Uddin, Head of Customer Experience at Transak, about the importance...

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WhatsApp Chatbot for Edtech: A Complete Guide

With education moving online, institutes need to have a solution to meet students there....

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Types of Customer Support: Live Chat vs Conversational AI

When it comes to conversational AI vs live chat with human as a customer...

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Types of Customer Support: IVR vs Conversational AI

The debate about IVR vs Conversational AI has a lot to do with the...

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Types of Customer Support: Email vs Conversational AI

Conversational AI is trending and preferred communication tool for businesses. We look at key...

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Types of Customer Support: Phone vs Conversational AI

Wondering which support is better for your company: phone vs conversational AI support? In...

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Types of Customer Support: Introduction

We look at different types of customer support and how to go about selecting...

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Chatbot Applications: Top 10 industries that Use Chatbots

Here's a list of the top industries that have incorporated chatbots into their business...

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WhatsApp Statistics for 2020 – All You Need to Know

WhatsApp statistics 2020. 1. Number of Users Worldwide 2. Popularity 3. App Downloads 4....

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Boost Customer Engagement in Travel using Conversational AI

Travel agencies can boost customer engagement with conversational AI. 1. Omnichannel communication

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6 Things That Make Your Customer Support Strong

Here's how you can get your basics right to provide that unforgettably exceptional customer...

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Conversational AI Chatbot Security – What You Need To Know

There are four ways to protect your chatbot from security concerns. These include encryption,...

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WhatsApp Business For Small Businesses

WhatsApp Business is popular because it has already proven its strength in uplifting small...

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10 Tips on How to Deal with Angry Customers

An inescapable truth of customer support is facing angry and difficult customers. We discuss...

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Medical Chatbot: Let’s Chat-A-Bot it

We chat about the different uses of Chatbots. In this blog, we discuss the...

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CSAT Score: The Ultimate Guide

Happy customers help run the business. Learn how chatbots help in extending support, satisfying...

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Conversational AI in the Insurance Industry

The appropriate implementation of conversational AI in the insurance industry can help smoothen the...

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Difference Between WhatsApp & WhatsApp Business App

In this blog post, you will learn the differences between WhatsApp and WhatsApp Business...

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Proactive Customer Service: Definition, Importance and Tips

Proactive customer service lets brands focus on offering efficient customer care in terms of...

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Introducing Nudge to Orchestrate Reminders in Chat Rooms

Learn how to re-engage with customers meaningfully and close the conversation faster without losing...

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Benefits of Using WhatsApp Business Account

A complete guide to understanding the benefits of using a WhatsApp Business account and...

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6 Ways Automation is Changing the Edtech Industry

Automation in the Edtech industry uses innovative technological trends to bring in the change...

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Facebook Messenger Chatbot – A Definitive Guide

We look at why your business needs a Facebook Messenger Chatbot and how it...

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Handling Customer-Communication on WhatsApp the right way

Understand how to communicate and nurture your relationship with customers on WhatsApp without being...

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How To Verify WhatsApp Business Account?

In this blog post, you will learn how to verify your WhatsApp Business account...

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The Rise of Conversational Commerce

Conversational commerce is rising because it's making the business more approachable and convenient for...

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Why You Should Focus on Automating your Business Process

Business Process Automation (BPA) offers the leverage of reduced cost and increased efficiency. We...

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How to Create a WhatsApp Business Account

In this blog post, you will learn how to create a WhatsApp Business account.

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How Chatbots in Banking Are Improving Customer Experience

Chatbots in banking have seen technological advancement that's redefining support. We look at how...

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Automation is the next big thing in customer support

Automation is undoubtedly the future of customer service. It ensures smoother communication, quicker and...

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Introducing Voice by Verloop.io – A Conversational Gain

Provide more options to your customers and save their time when they reach out...

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Move Chats from Hi to Buy: Generate Leads Using Chatbots

Chatbots can engage with your audience and generate interest. We look at the benefits...

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eCommerce Automation: Top 10 Tools To Automate Your eCommerce Store

In this blog post, we will discuss the 10 essential tools to automate an...

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What is Omnichannel Support?

Omnichannel support integrates multiple customer engagement channels to provide a seamless customer experience across...

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To improve CX, start with an improved agent experience

For customer experience to be effective, focusing on the agents' experiences is as important...

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Customer Service: AI Chatbot Vs Humans – Which is better?

We discuss the pros and cons of customer services based on humans and AI-powered...

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10 Automation Tools Every Real Estate Company Must Use in 2021

We get you the list of 10 best automation tools for a real estate...

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100 Best Chatbot Statistics for 2021

Last year saw a trend shift with the adoption of digital technologies. Verloop.io brings...

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Introducing Outreach For Proactive Customer Communication

Start extending proactive support, and cross-promote your campaigns on WhatsApp where your customers actually...

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How To Schedule WhatsApp Messages On Android and iPhone

In this step-by-step guide, you will learn how to schedule WhatsApp messages on Android...

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Customer support metrics to track and how to improve them

We discuss 15 essential customer support metrics that every company should know about, along...

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Verloop.io for Startups

A short yet insightful blog on how Verloop.io can help your startup grow and...

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WhatsApp Bot: A Guide for India in 2021

It's 2021 and a WhatsApp bot is still the #1 platform according to customers...

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WhatsApp Templates: Download 9 WhatsApp Business API Templates

Download FREE WhatsApp Templates that you can use to build a WhatsApp Chatbot. Use...

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Why Should a Travel Agency Automate Its Activities?

With thousands of customers daily, it becomes tough for a travel agency to handle...

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Ultimate Guide: WhatsApp Click-to-Chat Link

Create WhatsApp Link for your business to chat with your customers in real-time. Learn...

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Scale Your Operations Overseas with a Multilingual Chatbot

To be global, companies must get local. A multilingual chatbot is a must-have platform...

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WhatsApp Business Policy Change: All You Need to Know

WhatsApp, the most popular messaging platform, updated its privacy policy. We discuss the new...

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Auto-reply for WhatsApp: A Guide for 2021

Learn how to set-up auto-reply for WhatsApp either through the means of a WhatsApp...

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Faster, Smarter, Better — AI is Improving Customer Service

AI in customer service is making support faster, smarter and better. We look at...

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Verloop.io’s Year In Review – 2020

2020 was a rough year. We take a look at what it was like...

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Customer Support Automation: Benefits and Results

Businesses of all sizes are automating support to scale and improve customer interactions. The...

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Conversational AI is Enhancing the Current Support Experience

Conversational AI has become a necessity for businesses to increase their customer satisfaction scale....

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Verloop.io at GITEX Technology Week 2020

Verloop.io at GITEX Technology Week 2020 as the Conversation Automation Partner. Read our experience...

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11 Ways to Automate Customer Support Without Losing Personalisation

In this article, we are going to walk you through how you can automate...

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Call Centre is Dead. Automated Customer Support is the Future.

As support becomes more customer focussed, the call centre is struggling to keep up....

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Resolving conversations faster with Canned Responses

With Verloop.io, now create Canned Responses -- responses that are pre-populated, ready-to-send to repetitive...

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Holiday season support: optimising for speed and surge in demand

This holiday season is more important for retailers than any before it. Learn how...

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Save Money by Switching to Customer Support Automation

Customer Support Automation not only enhances the support experiences but also helps to cut...

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Bam! Verloop.io Just Got Extra-Secure

Verloop.io now supports that extra layer of security you wish you always had.

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Announcing CSAT on WhatsApp and Facebook

Now, Verloop.io supports collecting CSAT on Whatsapp and Facebook. Be it any channel, you...

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AI-Driven Customer Retention Strategies for Banks

Customer retention strategies in the banking and financial services embrace technology to provide a...

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The Need for a WhatsApp Chatbot for Travel – With Top 7 Use Cases

With the travel sector getting back into shape, let's take a look at how...

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Why is everyone talking about WhatsApp Chatbots for Foodtech?

The foodtech industry saw institutional changes after the COVID-19 pandemic. Read about how WhatsApp...

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Your Guide to Building Customer Relationships That Last

Building on customer relationships is a lot like investing in personal relationships. The rules...

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Empower your Conversations with WhatsApp Pay

WhatsApp Pay is live and will have a positive impact on digital payments. Now,...

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20 Tips for Effective Live Chat Support

We share 20 easy-to-implement tips that will help you improve your live chat support...

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Business During COVID-19: Continuity Plan For Ecommerce Industry

In our Business Continuity Plan during Covid-19 Webinar Series, we interviewed three e-commerce veterans...

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Verloop.io’s Take on the Progression of Customer Support

Here's how we think the realm of customer support will evolve within a year's...

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Improve Customer Experience by Giving Your Chatbot a Personality

How'd you define a chatbot personality? We built a guide for everything you should...

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Address Customer Complaints and Better Your Customer Relationship

Maintaining a good company-customer relationship is very important. So, here are a few tips...

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Chatbots for the Foodtech Industry: A Beginner’s Guide

A deep dive into foodtech in India, what the future holds for it and...

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3 Ways to Reduce Your Bank’s Customer Acquisition Cost (CAC)

Due to competition, banks are struggling to acquire new customers, resulting in higher CAC....

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7 Tips to Build a Travel Chatbot That Travelers Will Love

Chatbots are a major hit in the travel sector. Here are some tips on...

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Customer Retention Strategies Practised by the Real-Estate Industry

Want to know how the best real estate companies support and retain their customers?...

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Journey Towards Building a Product That Users Love

Small features & fixes can create big product wins! We explore how Verloop.io made...

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Welcoming Jatis to Verloop.io

We’ve partnered with Jatis Mobile to be our WhatsApp provider in the South-East Asia...

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7 Ways to Improve Post-Purchase Customer Experience

We look at how improving post-purchase customer experience can help you build strong customer...

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How to Calculate Customer Acquisition Cost (CAC) and Improve It?

In this blog, we talk about how to calculate your customer acquisition cost, and...

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“Users Love Us”; We’re Not Saying It, G2 Crowd Is!

Here's a blog on G2 Crowd's Fall Report for Verloop.io on what we have...

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Conversational Commerce: Redefining Ecommerce

Find out how conversational commerce is changing the way retail and etail companies interact...

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13 Reasons to Add Live Chat on Your Website

Live chat is revolutionizing customer support. In this article, we’ll talk about 13 reasons...

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11 Signs That You Need to Better Your Customer Experience – Part II

Here's the second and final part of our blog series on signs to watch...

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11 Signs That You Need to Better Your Customer Experience – Part I

Presenting 11 signs you need to pay attention to in order to improve your...

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20 Tips to Improve Your Customer Service

Customer Service is one of the most important departments for the success of your...

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Know Your Customer Acquisition Cost (CAC)

Customer acquisition cost (CAC) is the cost of acquiring a new customer. In this...

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Launching Goal Completion Rate

Now you can set goals and track the Goal Completion Rate on your Verloop.io...

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Business Continuity for the Travel Sector – a Webinar

Here's a blog version of our recent webinar - where we were joined by...

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Customer Support Automation and Its Importance

We discuss what customer support automation is and how and why has it become...

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The New Normal: What Does the Post-COVID-19 World Look Like?

COVID-19 has disrupted everything that’s considered normal. Life as we knew it has changed...

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First mover advantage during the pandemic

Build a bot first and gain the first-mover advantage during the pandemic, by achieving...

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Luxury Chatbots Helping Combat Slump in Sales During Pandemic

Fewer consumers are going to a retail store. More consumers hesitant to buy a...

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Chatbots Making Mental Health Care Accessible During Pandemic

Mental health care has always been ridden with stigma and inaccessibility. We look at...

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The Making of the Most Comprehensive COVID-19 Bot Flow: CANbot

How we built the most comprehensive COVID-19 bot for the Indian Embassy in Canada...

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We’ve Raised $5 Million in Our Series A Funding

Verloop.io raises Series A Funding led by Falcon Edge Capital along with existing investors...

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Learnings from a Coronavirus Bot That Engaged 290,000+ People

Verloop built India's first COVID-19 Bot. Here's a breakdown of what we did right,...

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E-commerce Gains From Customer Support Automation

E-commerce is faring well in this pandemic. In a digital-first world, we explore how...

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Insurance Chatbots in a COVID-19 World

Insurance Chatbots in a COVID-19 World, mainly those focused on hard-hit sections like commercial...

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The Need for a Real Estate Chatbot During COVID-19

This pandemic shouldn't affect your business. Practice business continuity by implementing a Real Estate...

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The Effect Of Covid-19 On The Big 5 Industries

Today we'll discuss the effect of COVID-19 on the big 5 industries: the challenges...

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Build vs Buy: Chatbot Edition

Wondering if you should Build vs Buy a Chatbot for your enterprise company? We...

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Facebook Business Manager: Creation and Verification

We'll help you create and verify your Facebook Business Manager Account. This is needed...

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50+ Tools to Increase Your Productivity at Work

We have curated a list of 50+ tools that will help you be more...

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Webhook or an API – A Complete Guide with Examples

What's more appropriate, a Webhook or an API? Here, we talk about the meaning...

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Ask 3 questions when someone says their Chatbot is AI-Powered Chatbot

Is the chatbot fuelled by AI? Here are the questions you must ask anyone...

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The Timeline of Artificial Intelligence – From the 1940s

Read through how AI has evolved over the past few decades, starting from the...

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The ABC’s of a Chatbot – with Examples

Learn the terms that support the functioning of a chatbot. Filled with proper explanations...

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Induced Demand – What Econ 101 Teaches Us About Excellent CX

Let's go back to the basics of economics and understand the key to deliver...

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10 Reasons Your Company Needs a WhatsApp Business Chatbot Today

Investing in a WhatsApp Business Chatbot helps you increase efficiency amongst other things. We'll...

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Verloop’s 2019 Report 😄

Here's how the year 2019 was for Verloop. Full of opportunities, challenges and experiences...

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WhatsApp Chatbots for Banking

WhatsApp Chatbots for Banking can help banks support, engage, and sell to their customers...

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WhatsApp Chatbot for Logistics

How can a WhatsApp Chatbot for Logistics help your boost sales, solidify customer support...

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500+ Startup Tools Curated Just For You

Find about 500+ startup tools that will help you with various catrgories such as...

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WhatsApp Chatbots for Fintech – A Complete Guide

Find out about the successful use-cases that FinTech companies can use with the help...

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WhatsApp Chatbot for Insurance with Top 13 Use-Cases

We've built WhatsApp Chatbots for several Insurance Companies. Read to find out how some...

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WhatsApp Chatbot for eCommerce with 11 Use-Cases

Learn how WhatsApp Chatbots for eCommerce can help you generate, engage and support customers....

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WhatsApp Chatbot for Real Estate with Top 8 Use Cases

Understand the various use-cases for using a WhatsApp chatbot for Real-estate companies and how...

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4 Big UX/UI WhatsApp Chatbot Challenges and How to Tackle them

We talk about the challenges of the UI and UX for WhatsApp chatbots and...

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SMS vs WhatsApp: The Final Frontier

In 2019, the battle of the messaging services is fierce. In this article, we...

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WhatsApp Chatbots – Use Cases, Applications and Templates

WhatsApp is the largest messaging application in the world. But what are the best...

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7 Best Ways to Collect WhatsApp Business Opt-Ins

WhatsApp Business Opt-Ins are a must for using a WhatsApp Chatbot. But what are...

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WhatsApp Business Vs WhatsApp Business API

If you're in the market for a WhatsApp Chabot, it's important to know the...

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WhatsApp Chatbots- Not Just a Mere Trend But a Revolution

WhatsApp is not just a fad but an evolving messaging platform. It's the beginning...

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WhatsApp Bot: A Guide for India in 2020

Your definitive guide to building a WhatsApp Bot for an Indian market. Read about...

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Robots on WhatsApp: The Coming of WhatsApp Chatbots

Robot WhatsApp may sound like what your parents call chatbots on the platform, but...

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Chatbots for WhatsApp: A Beginners Guide

Connect with Customers 24x7 using Chatbots for WhatsApp. Get WhatsApp Business API and learn...

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10 Best Chatbot Examples For Better Customer Service

We give examples of the best chatbots in customer service that are doing well,...

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Conversational UX: The Future of Chatbots UX

How can you deliver the best experience to your customers through your chatbot? Learn...

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The Un-CEO Series – Samuel Gier, MilkBasket’s Herald of Success

Talking to Samuel Gier, Vice President of Customer Experience at MilkBasket on conversational experience...

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The 7 Definitive AI Chatbot Trends and Predictions for 2019

We discuss the 7 definitive AI chatbot marketing trends, predictions and expectations for 2019....

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Why Your Landing Page Needs a Chatbot Today

Are you sure your landing page doesn't need a chatbot? Read our blog to...

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Chatbot4u Alternatives: List of Alternatives for Chatbot4u

Chatbot4u is down and it seems unlikely that it will ever return. So if...

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20 Best AI-Powered Chatbot Apps

Find out what the best chatbot apps are! Read about the 20 best chatbot...

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Best Sales Funnel Templates

A sales funnel is a visual representation of your company's customer flow. We discuss...

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The Best Global Marketing Strategies for 2020

Here we'll discuss some of the best global marketing strategies with several examples, cultivated...

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The Best Open Source Chatbot Platforms in 2020

Get a deeper insight into the functioning of various open source chatbot platforms and...

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WhatsApp Chatbot: The Ultimate Guide for 2019

Here's a complete guide on everything that you need to know about WhatsApp Chatbots:...

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40+ of the Best Ecommerce Tools for 2020

We talk about the top trending Ecommerce tools that every business must know of...

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Verloop.io Raises Fund to Enhance its Conversational Support Platform

Read about our initial fundraise: A few words from our investors, what our clients...

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Magento Chatbots: A Definitive Guide to Success

Magento is one of the most powerful eCommerce platforms in the world. We discuss...

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Create a Chatbot: Why Your Ecommerce Platform Needs a Chatbot Today

E-commerce chatbots are tools that help companies take advantages of the internets core offering....

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The Ultimate Guide to Closing B2B Sales

B2B sales is always challenging. In our post, we discuss five simple steps you...

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Is Email Marketing Dead? The Rise and Fall of Email [Detailed Analysis]

Companies are exploring different methods of communications. In this post, we go in an...

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Shopify Chatbot

We discuss the importance of Shopify Chatbot, advantages of using one and finally how...

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The Ultimate Guide: E-commerce Chatbots

If you own an e-commerce site, you'd want to understand how a chatbot could help you...

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Chatbot Websites, and The Future of Website Metrics

Focusing on website metrics can help your business grow steadily and fruitfully. We discuss...

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Real Estate Chatbot: The Ultimate Guide

Real Estate the world over is booming. Understand how a real estate chatbot could...

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HR Chatbots: The Ultimate Guide

An HR chatbot can help in hiring, answering any internal questions, or even in...

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We Need to Talk About What’s Killing Your Business; Emails

Emails are no longer as relevant as they were deemed to be. We talk...

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Sales Prospecting: Process & Techniques To Get Better Sales Lead

What is sales prospecting? How does it help companies? How can you use it...

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WhatsApp Business Allows You to Build Bots: All You Need to Know

We talk about the most trending feature of WhatsApp Business: the ability to build...

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B2B Sales, and How You Lose B2B Leads

B2B sales has drastically changed over the past few decades. We explore different types...

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What is Conversational Support and How to Automate it?

What is the importance of providing conversational support to your customers? Learn how you...

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How to Implement SPIN Selling for Your Company 

How can you implement the S.P.I.N. selling approcah for your company? We give you...

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What is Conversational Marketing and How to Use it to Grow Business?

Conversational marketing isn't limited to live chat, it's an all-encompassing campaign. Explore how you...

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Our Zapier Integration Is Here!

Verloop now connects with your favorite products. We launched our full Zapier integration, with...

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How to Be Your Own Lead Generation Company in 2020

Lead Generation has been an integral part of how businesses are run. We explore...

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We Launched a Slack Integration!

Verloop now connects with your favorite communication product. We launched our Slack integration this...

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Your Greatest Sales Advisor: Conversational Automation

The value of a sales advisor to your company cannot be understated. But things...

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Marketing Trends for 2018: 7 Marketing Trends To Watch Out For in 2018

What are some of the marketing trends that will define marketing in 2018? We...

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Stranger Chat – How to Make Your Bot More Natural

Context is one of the most important facets of a holistic conversation. In Stranger...

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How To Draft A Follow Up Email After No Response (12 Samples)

What is the best way to draft a series of follow up emails after...

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Social Media is Dead. What’s Resuscitating It?

Social media has been going through a bit of a rough patch as people...

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5 Ways to Improve Sales Performance and Sales Pitch Overnight

It is often a combination of sales performance and pitch that makes for the...

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The Best Chatbot Apps – Top 5 Apps Powered by AI

What are the best chatbot apps that are powered by artificial intelligence? We list...

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How We Reengaged with Lost Leads and 7 Ways You Can Too

Active lead generation is important to drive the business. But, what about the lost...

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5 Effective Ways to Increase your Conversion Rates

In this article, we discuss 5 simple ways you can increase your conversion rate...

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The Five Types of Chatbots

Chatbots are now part of our life. Let's discuss the five types of chatbots...

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Build a Bot

Want to build a bot? Read this extensive guide on how to do so,...

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Chatbots vs Apps: The Final Frontier

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Small Scale Business Chatbots: Let’s Chat-A-Bot it

Do you own a small scale business? In this series of Chat-A-Bot it, find...

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As a Digital Marketer, I’ll be The First to Admit it. We’ve Failed Our Customers.

How as a Digital Marketer, we have collectively failed our customer. Digital Marketing used...

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Chatbot 18: Customer Engagement, Support and Marketing

Wondering how chatbots can help with activities like Customer Engagement, Support and Marketing? Read...

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Chatbot 18 – How do Chatbots Work

Find how the tech behind how Chatbots work and have other questions about the...

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Chatbot 18 – An Indepth Analysis into Chatbot Language

Confused by the words thrown with chatbots? Read for an indepth analysis into Chatbot...

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Why Are We Building Verloop?

Why are we building Verloop? Where are we right now? And where are we...

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Chatbot 18 – Our Predictions for the Industry

Our predictions for the chatbot industry and other questions, answered in the introduction to...

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Chatbot4u Looks Dead, What Happens Now?

What's the story behind Chatbot4u? Chatbot4u looks dead despite promises by the team to...

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An Essential Reading List on Product Marketing

At Verloop, we are a small team of technology nerds working hard to automate...

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