Chatbots in Southeast Asia is an upward trend. With smartphone penetration sky-high, mess...
Category: Customer Support
At F8 Refresh in June, Facebook announced that it has opened up its Messenger API for Ins...
Living in the age of convenience, speed and accessibility, businesses and consumers look ...
Businesses are constantly looking for opportunities to connect with customers and ensure ...
When the market is full of products that offer the same value, businesses need to provide...
Client experience matters, and it leads to real revenue. According to research from PwC, ...
Being a platform with massive traffic, this is the best opportunity for businesses to use...
Multilingual support comes with its benefits, such as accessing a wider market and buildi...
Siraj Uddin is Head of Customer Experience at Transak. He talks about the importance of c...
With education getting online, institutes need to have a solution to meet students there....
When it comes to conversational AI vs live chat with human as a customer support option, ...
IVR vs Conversational AI competition is an ongoing debate for many. In this post, we look...
Conversational AI is trending and preferred communication tool for businesses. We look at...
Wondering which support is better for your company: phone or conversational AI? In this a...
We look at different types of customer support and how to go about selecting the best opt...
It’s a big, crowded marketplace out there, full of consumers that want different things...
WhatsApp Business is popular because it has already proven its strength in uplifting cust...
An inescapable truth of customer support is facing angry and difficult customers. In this...
We chat about the different uses of Chatbots. In this blog, we discuss the future of Heal...
