Digital experiences will continue to be the driving force behind Conversational AI in the...
Category: Customer Support
Where haven’t we come across a chatbot?
The Siri on your phone, the bot on you...
80% of support queries constitute redundant and repetitive queries. And a support agent i...
Learn what is conversational AI, how it works and how your organisation can use it to pro...
Today, chatbots are making life easier for customers, sales teams, talent folks, and most...
Being a platform with massive traffic, this is the best opportunity for businesses to use...
Natural conversations with the power of AI are transforming customer support. Here, we ex...
Update: We have a new list of the Best Chatbot Apps, updated for 2023, that’s bigger an...
Holiday season is round the corner! Is your customer support team ready to handle the hol...
Omnichannel support integrates multiple customer engagement channels to provide a seamles...
Over the past few years, chatbots have stepped into the foray of mainstream business oper...
Customer Support Automation. If you are a business that’s looking to improve customer s...
If you're online-first, then I am sure that you have seen one, you've used one. After all...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...
When the market is full of products that offer the same value, businesses need to provide...
Economic crisis is looming over the world. Here’s how your customer support can keep up...
With education getting online, institutes need to have a solution to meet students there....
An FAQ chatbot helps you answer all common and repetitive support queries in time. Know h...