AI powered customer service automation solution

Effortless Customer Support

Automate customer engagement, empower agents and run hassle free audits with our Generative AI-powered support automation suite.

Fostering success for 500+ customers

Build, Scale, Optimise Through a Unified Platform

Streamline your operations and provide seamless, round-the-clock assistance with the unified Gen AI-driven platform!

cut cost with conversational ai solution

Improve csat with Generative ai chatbot platform

Agent efficiency improve with co-pilot for support

generative AI Quality Audits with Sparks

Ops Cost

Slash Support Spend by Half

Effortlessly resolve 90% of repetitive queries to optimise your support costs and maximise annual savings!

LEARN MORESlash Support Spend by Half

Automate Query Resolution

Resolve 60% more Queries from Day 1

Resolve L1 and complex queries swiftly, expedite query resolution and minimise agent load with our Gen AI-powered platform.

LEARN MOREResolve 60% more Queries from Day 1

Customer Experience

Achieve 70% Higher CSAT with Gen AI

Deliver 24/7 personalised support with quick response and faster resolution on preferred channels to enhance customer experience, and foster loyalty.

LEARN MOREAchieve 70% Higher CSAT with Gen AI

Agent Productivity

Supercharge Agent Efficiency by 40%

Empower agents with LLM powered real-time support to enable them to swiftly address customers’ queries, reducing training time significantly.

LEARN MORESupercharge Agent Efficiency by 40%

Quality Assurance

Lightning Fast Quality Audits

Make quality assurance quicker, more efficient, and remarkably precise, ensuring no conversation analysis is overlooked.

LEARN MORELightning Fast Quality Audits

Enterprise Grade AI for High ROI

Time saved handling queries

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Support Query Deflection

0 %

Above end-user retention

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Time saved reviewing conversations

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Is your enterprise leveraging its cost-saving potential to the fullest?

ROI Calculator

A prominent contact center implemented our Gen AI solution to automate their support operations and enable agents to respond to customers more swiftly, resulting in a 40%* reduction in support costs.

Driving Support Efficiency for 500+ Brands Globally

ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel CTO, ADIB

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah Customer Experience Manager, Flyin

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma Product Manager, Nykaa

Verloop.io stood out to us for its user-friendly interface, seamless integrations, and direct WhatsApp business service. We have also utilised their AI future to train the solution with frequently asked questions and relevant answers.

Suryanarayanan N Vice President, Marketing and Growth

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe Team Lead, Ninjacart

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

Anika Wadhera Head - Marketing, Sirona