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Make sure your students, teachers and parents get 24/7 smart support, powered by ML engines that are always learning.
Say no to forms. Converse with users and collect information from them to simplify processes
Share Course DetailsGive your users the information they are looking for on a platform they prefer. Expand your reach
Keep Parents InformedMove parents teachers meeting online. Share regular updates with them, with progress reports and more
Share Exam Schedules and Time TableInform students about upcoming exams, class schedules and upcoming events, proactively
Answer Student and Faculty QuestionsSupport students and staff by quickly resolving their questions and being available 24×7
Collect Feedback from StudentsCollect feedback from students and parents through WhatsApp and Facebook. See higher response rate
Talk to students, teachers and institute staff at different point of contacts. Share information, collect data and answer questions with smooth flowing conversations. Use Conversational AI to automate various processes and encourage self-service for a better customer experience. Our AI-powered platform chats with customers in real-time, 24×7.
Customer Self-Service 
24×7 Customer Support 
Accelerate your digital presence with omnichannel support. Power your entire customer support journey on different channels such as website, in-app, Facebook and WhatsApp. Allow customers to interact with you on a channel, time and language of their preference. Create unique, branded experiences for your customers that fit their style.
Omnichannel Experience 
Multilingual Support Meet and exceed your customers’ expectations by empowering your customers and agents with Conversational AI. Integrate with your customer service tools to deliver high value and provide relevant information to customers during self-service and live chat. For complex questions, seamlessly hand over chats to agents and provide them with a unified customer view.
Live Chat with Agents 
Unified Customer View 
Re-engage with alumni and share updates with parents and students with custom-made follow-up messages and notifications. Send prompts to remind applicants of the pending steps and see-through they complete all the steps. Increase overall conversion through document sharing, collection and in-built KYC validation.
Re-engagement Campaigns 
Proactive Follow-ups Get data in real-time and track your agents and bot’s KPIs. Learn from the conversational data generated by your customers and agents. Dashboard and reports that will give detailed insights, so you know what’s happening all the time. Use predictive analysis to understand customer behaviour and improve customer interactions.
Intuitive 
Actionable Insights 
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
