Why Choose Verloop.io’s Conversational AI Platform

Engage at Every Step

Talk to students, teachers and institute staff at different point of contacts. Share information, collect data and answer questions with smooth flowing conversations. Use Conversational AI to automate various processes and encourage self-service for a better customer experience. Our AI-powered platform chats with customers in real-time, 24×7.

  • Customer Self-Service
  • 24×7 Customer Support
Engage at Every Step
A New Type of Storefront

Be Where Your Community Is

Accelerate your digital presence with omnichannel support. Power your entire customer support journey on different channels such as website, in-app, Facebook and WhatsApp. Allow customers to interact with you on a channel, time and language of their preference. Create unique, branded experiences for your customers that fit their style.

  • Omnichannel Experience
  • Multilingual Support

Stich Together Customer Data

Meet and exceed your customers’ expectations by empowering your customers and agents with Conversational AI. Integrate with your customer service tools to deliver high value and provide relevant information to customers during self-service and live chat. For complex questions, seamlessly hand over chats to agents and provide them with a unified customer view.

  • Live Chat with Agents
  • Unified Customer View
Make Support Easy
Customer First

Ace Conversations Proactively

Re-engage with alumni and share updates with parents and students with custom-made follow-up messages and notifications. Send prompts to remind applicants of the pending steps and see-through they complete all the steps. Increase overall conversion through document sharing, collection and in-built KYC validation.

  • Re-engagement Campaigns
  • Proactive Follow-ups

Excel at Support with the Right Learning

Get data in real-time and track your agents and bot’s KPIs. Learn from the conversational data generated by your customers and agents. Dashboard and reports that will give detailed insights, so you know what’s happening all the time. Use predictive analysis to understand customer behaviour and improve customer interactions.

  • Intuitive
    Reports
  • Actionable Insights
Boost Conversions

How Will Your Business Benefit?

Connect Every Time

Talk to every customer, share personalised recommendations and drive conversions with custom-built offers

Trim Down Expenses

Automate repetitive tasks and improve agent efficiency by employing AI for smart conversations and understanding customers

Explore New Avenues

Expand brand reach by connecting with customers on different channels, including WhatsApp and Facebook

Apps that We Integrate With

ApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplicationsApplications

Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
Read Success Story
0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
Read Success Story
100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
Read Success Story
~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
Read Success Story
74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
Read Success Story
80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
Read Success Story
2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
Read Success Story
100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
Read Success Story
94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
Read Success Story
90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
Read Success Story
Schedule a demo

Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.