Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: customer support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
Is your business riding the AI wave or watching from the shore?
In the UAE, artificial ...
Have you ever wished your app could handle customer queries the moment they arise—with...
Let’s say a customer receives a delayed product, reaches out to your support team, and...
Buying or renting a property can be a time-consuming and overwhelming process — for both...
In today's rapidly evolving and highly competitive business landscape, delivering except...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Today, providing excellent customer support is essential for any business to thrive. How...
Customer support automation in 2025 is set to change how businesses interact with their ...
Your customer placed an order and waited patiently, but the package didn’t arrive on ti...
We discuss 10 definitive AI chatbot trends, predictions and expectations for coming year...
Nowadays, great customer service is more important than it ever was. In 2025, businesses ...
When it comes to conversational AI vs live chat with human as a customer support option, ...
A customer visits your site late at night with a question about their recent order. Inst...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
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