Boost your customer support with intelligent and customer-centred automation. Excel in customer service with Conversational AI.
Create threads for different project and allow your customers to browse through them
Perform Customer VerificationImplement OTP mechanism to verify the contact details and documents
Improve Support ExperienceAnswers basic questions such as location, pricing, amenities right on the chat room
Deliver Value and Re-engageEmpower potential clients by running campaigns on the market to boost engagement
Book Site VisitsEnable prospects to schedule a site visit and send follow-ups later
Request Customer ReviewsAsk for feedback and reviews on WhatsApp and Facebook for a higher response rate.
Interact with website visitors even during non-business when your agents are not around. Answer questions on a property, share relevant videos and blog posts about local real estate market trends and offer support 24×7 in over 15+ languages in real-time. Automate all these to reduce the load on agents and save on operational costs.
Customer Self-Service
Multimedia Messaging
Client-centred services and value-driven experiences are always appreciated. Align your communication strategy with your customer base. Be where they are. Set up support systems on multiple platforms, so customers have easy access to you. Go one step further and speak your customers’ language and help them find their home.
Omnichannel Experience
Multilingual Support
Keep your conversations natural and personal. Share customised offers, upgrades and add-ons to increase engagement and drive loyalty. Enhance conversations with customer information from your CRM databases or other third-party sources. Give your agents a 360-degree view of customers with integrations.
Seamless Integrations
Unified Customer View
Proactively engage and re-engage with customers. Run campaigns for new projects or workshops on short sales to boost engagement. Automate customer referrals to their family and friends and provide actionable suggestions. Use Conversational AI to share essential updates, collect feedback and run personalised upsell campaigns.
Proactive Communication
Customised Campaigns
Find out emerging patterns from ongoing customer conversations and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use different dashboards for different teams and locations and get actionable insights that’ll help you improve your customer engagement.
Comprehensive Metrics
Actionalble Insights
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
