E-commerce companies use Verloop.io’s conversational AI platform to answer customer questions, handle repetitive tasks and remove friction in customer support across channels. Customers can shop and get seamless support without leaving the platform. Read More
Banking and Financial Services are providing digital solutions to their customers through Verloop.io’s conversation AI platform. Customers can now check their EMI details, apply for loans and transfer money from their preferred channel and language on the go. Read More
Real Estate companies use Verloop.io to engage with customers on a personalised level using intelligent conversations. Companies can schedule site visits, submit/verify documents, reduce the sales cycle to increase conversion rates, and close more deals.. Read More
Online Travel companies, with the help of Verloop.io’s AI-powered platform, are conversing with their users in natural language to boost customer engagement. They are providing support through a fast, simple, elegant, and robust experience. Read More
Insurance companies use Verloop.io’s customer support automation platform to reduce manual workflows and free up employees to focus on more strategic tasks. Customers can select policy selection and file claims quickly, securely and accurately. Read More
Foodtech companies that use Verloop.io’s intelligent platform are solving to meet support demand using insights from the intuitive analytics dashboard. They are improving customer experience with real-time answers and notification. Read More
Logistics companies on Verloop.io’s conversational AI platform build support that is scalable and customisable to meet customer needs. From automating low-level questions on order statuses and refund policies to tracking packages, they are simplifying processes. Read More
Edtech companies on Verloop.io’s platform automate their interactions with teachers, parents and students through messaging and voice interfaces. Our conversational AI engages with customers on a personalised level on their preferred channel. Read More
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.