Verloop.io’s advanced ASR is one of its kind technology which is a blend of public ASR, custom-trained ASR and proprietary SLU (spoken language understanding.)
Our ASR is trained on 1000s of hours of call recordings, context-specific speech recognition, and layered with proofreading to reduce false positives. Our proprietary SLU filters out noise and captures specific entities and intent to understand the caller’s speech, accent and multiple languages.
Verloop.io’s NLU engine is trained on industry-specific datasets to accurately identify what the user wants (intent), objects specific to your use case (entities), and the caller’s sentiment from their speech.
Our NLU architecture guarantees low latency, high accuracy and can identify minute changes in accents and tone. What’s important, it differentiates between similar entities (for eg, if the caller is talking about an open order or a closed order) to provide a delightful support experience.
Verloop.io’s conversational AI is specifically designed to understand voice conversations. The Voice AI is capable of understanding context from previous calls, adapting to the caller’s change in use case and personalising messages to have deeper, natural conversations (i.e. not based on scripts).
The conversational flow is built to reach the answers as quickly and accurately as possible. Our state-of-the-art conversational AI ensures your callers get the most relevant responses in human-like language, 24×7.
Verloop.io uses publicly available text-to-speech and speech-to-text services customised to industry-specific use cases. It is trained on real calls to accurately understand the speaker’s words and respond naturally in the voice of a real customer support agent.
With our Voice AI, you can build better voice experiences for your customers by learning from the caller’s phonetic patterns and improving the accuracy and speed by training the model regularly.
Verloop.io’s Voice AI is an easy to deploy plug and play solution. This can be integrated on top of your cloud telephony, IVR (Interactive Voice Response) system, ACD (Automatic Call Distributor) or PBX.
Verloop.io’s Voice AI can seamlessly integrate with your UCaaS ecosystem in place. Or you can also lease a calling line from Verloop.io as well for ease and faster implementation.
Experience the power of Conversational AI for customer support with Voice AI. Make conversations contextual, intelligent and most importantly free-flowing like human conversations.
Save your customers’ time when they are trying to seek your support using Verloop.io’s Voice AI. Have a free-flow interaction with our voice chat anytime, anywhere.
Allow your customers to speak freely in their preferred languages and respond to them in natural, human-like conversations. Our voice technology leverages AI speech recognition technology to understand multiple intents, dialects and accents, comprehend the context from previous chat history and personalise responses for higher engagement.
Reduce load on Contact Centres by automating up to 80% of support queries and sales inquiries, securely. Schedule appointments, book tickets, check account balances, and much more. With Voice AI, you can answer customer calls with ZERO delays and hand over the chat to an online agent for complex queries.
Enable customers to express themselves anywhere, anytime. Support communications with Voice AI on 6+ channels and carry forward context from one channel to another, in real-time. Integrate with over 100+ tools to combine all siloed systems into one to manage your support communications for a smooth experience.
Learn from the data generated by conversations between your customers and agents. Get reports on all chats to track bot and agent performances and understand customer behaviour. Use the dashboard to get a visual representation of important insights and make data-backed decisions to improve customer engagement.
Experience the power of Voice AI for your customer support. Give your customers their own personal voice assistant.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.