Verloop.io’s advanced ASR is one of its kind technology which is a blend of public ASR, custom-trained ASR and proprietary SLU (spoken language understanding.)
Our ASR is trained on 1000s of hours of call recordings, context-specific speech recognition, and layered with proofreading to reduce false positives. Our proprietary SLU filters out noise and captures specific entities and intent to understand the caller’s speech, accent and multiple languages.
Verloop.io’s NLU engine is trained on industry-specific datasets to accurately identify what the user wants (intent), objects specific to your use case (entities), and the caller’s sentiment from their speech.
Our NLU architecture guarantees low latency, high accuracy and can identify minute changes in accents and tone. What’s important, it differentiates between similar entities (for eg, if the caller is talking about an open order or a closed order) to provide a delightful support experience.
Verloop.io’s conversational AI is specifically designed to understand voice conversations. The Voice AI is capable of understanding context from previous calls, adapting to the caller’s change in use case and personalising messages to have deeper, natural conversations (i.e. not based on scripts).
The conversational flow is built to reach the answers as quickly and accurately as possible. Our state-of-the-art conversational AI ensures your callers get the most relevant responses in human-like language, 24×7.
Verloop.io uses publicly available text-to-speech and speech-to-text services customised to industry-specific use cases. It is trained on real calls to accurately understand the speaker’s words and respond naturally in the voice of a real customer support agent.
With our Voice AI, you can build better voice experiences for your customers by learning from the caller’s phonetic patterns and improving the accuracy and speed by training the model regularly.
Verloop.io’s Voice AI is an easy to deploy plug and play solution. This can be integrated on top of your cloud telephony, IVR (Interactive Voice Response) system, ACD (Automatic Call Distributor) or PBX.
Verloop.io’s Voice AI can seamlessly integrate with your UCaaS ecosystem in place. Or you can also lease a calling line from Verloop.io as well for ease and faster implementation.
Save your customers’ time when they are trying to seek your support using Verloop.io’s Voice AI. Have a free-flow interaction with our voice chat anytime, anywhere.
Give your consumers the freedom to chat with you in their native language while maintaining a tone that is human-like with Voice Chatbots. Our voice technology uses AI speech recognition to comprehend a variety of intents, dialects, and accents, understand the context from prior chat histories, and personalise responses for greater interaction.
Voice AI Chatbots help you respond to consumer calls immediately and transfer chats involving complicated questions to online agents, make reservations, purchase tickets, check account balances, and many other things. By securely automating up to 80% of support and sales inquiries, contact centres will experience a reduction in workload.
Voice AI Chatbots empower customers to express themselves without a filter! Support communications with Voice AI on 6+ channels and carry forward context from one channel to another, in real-time. Integrate with over 100+ tools to combine all siloed systems into one to manage your support communications for a smooth experience.
Learn from the data generated by conversations between your customers and agents. Get reports on all chats to track bot and agent performances and understand customer behaviour. Use the dashboard to get a visual representation of important insights and make data-backed decisions to improve customer engagement.
Experience the power of Voice AI for your customer support. Give your customers their own personal voice assistant.