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Empower agents. Engage customers in human-like conversations. Elevate CSAT with Verloop.io Voice AI for exceptional customer experiences.
Verloop.io’s advanced ASR is one of its kind technology which is a blend of public ASR, custom-trained ASR and proprietary SLU (spoken language understanding.)
Our ASR is trained on 1000s of hours of call recordings, context-specific speech recognition, and layered with proofreading to reduce false positives. Our proprietary SLU filters out noise and captures specific entities and intent to understand the caller’s speech, accent and multiple languages.
Verloop.io’s NLU engine is trained on industry-specific datasets to accurately identify what the user wants (intent), objects specific to your use case (entities), and the caller’s sentiment from their speech.
Our NLU architecture guarantees low latency, high accuracy and can identify minute changes in accents and tone. What’s important, it differentiates between similar entities (for eg, if the caller is talking about an open order or a closed order) to provide a delightful support experience.
Verloop.io’s conversational AI is specifically designed to understand voice conversations. The Voice AI is capable of understanding context from previous calls, adapting to the caller’s change in use case and personalising messages to have deeper, natural conversations (i.e. not based on scripts).
The conversational flow is built to reach the answers as quickly and accurately as possible. Our state-of-the-art conversational AI ensures your callers get the most relevant responses in human-like language, 24×7.
Verloop.io uses publicly available text-to-speech and speech-to-text services customised to industry-specific use cases. It is trained on real calls to accurately understand the speaker’s words and respond naturally in the voice of a real customer support agent.
With our Voice AI, you can build better voice experiences for your customers by learning from the caller’s phonetic patterns and improving the accuracy and speed by training the model regularly.
Verloop.io’s Voice AI is an easy to deploy plug and play solution. This can be integrated on top of your cloud telephony, IVR (Interactive Voice Response) system, ACD (Automatic Call Distributor) or PBX.
Verloop.io’s Voice AI can seamlessly integrate with your UCaaS ecosystem in place. Or you can also lease a calling line from Verloop.io as well for ease and faster implementation.
Deliver Timely Insights and Reminders
Across Channels: Stay Connected with
Real-time Relevance! Connected with
Real-time Relevance!
Empower Customers with a
conversational approach to review your
products/services!
Elevate conversational relevance: Seamlessly inform customers of new
products and services in the same
conversation flow to increase sales!
Save your customers’ time when they are trying to seek your support using Verloop.io’s Voice AI. Have a free-flow interaction with our voice chat anytime, anywhere.
Give your consumers the freedom to chat with you in their native language while maintaining a tone that is human-like with Voice Chatbots. Our voice technology uses AI speech recognition to comprehend a variety of intents, dialects, and accents, understand the context from prior chat histories, and personalise responses for greater interaction.
Natural and Human-like 
Contextual and Personalised 
Multilingual Support in 
Voice AI Chatbots help you respond to consumer calls immediately and transfer chats involving complicated questions to online agents, make reservations, purchase tickets, check account balances, and many other things. By securely automating up to 80% of support and sales inquiries, contact centres will experience a reduction in workload.
24×7 AI Voice Assistants
Real-time Quick Replies
Seamless Agent Handover
Voice AI Chatbots empower customers to express themselves without a filter! Support communications with Voice AI on 6+ channels and carry forward context from one channel to another, in real-time. Integrate with over 100+ tools to combine all siloed systems into one to manage your support communications for a smooth experience.
Omnichannel Experience
Effortless Integrations
Frictionless Communication
Learn from the data generated by conversations between your customers and agents. Get reports on all chats to track bot and agent performances and understand customer behaviour. Use the dashboard to get a visual representation of important insights and make data-backed decisions to improve customer engagement.
Actionable Insights
Goal 
Customised Reporting
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.
This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.
With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.
Experience the power of Voice AI for your customer support. Give your customers their own personal voice assistant.
