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Verloop.io offers everything you need to automate customer support, measure your support teams’ performance, and meet your support goals.
Initiating a conversation shouldn’t take hours. So we designed it to be easy. With Verloop.io, interact with your website visitors by setting it on autopilot so that you can engage and convert visitors into leads in minutes, without relying too much on your agents.
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Let your customers access support instantly no matter where they are. Verloop.io’s omnichannel automation helps you stay in touch with your customers on all the platforms — WhatsApp, Facebook, In-app, Mobile, Website, etc.
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Agent assist is packed with features that your agents need to supercharge their productivity while they are busy handling customer conversations. Verloop.io not just helps in streamlining the live chat but also helps fill in your agents on every context they need.
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Unified dashboard that lets you measure your bot efficiency, compare your bot performance with that of your agents’, learn agent availability and productivity, and do more. All actionable data in a unified view.
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We play nice with others too. Take a look at our integrations with different products CRM, Ticketing, Payments, Marketing and a lot more that you could be using in your tech stack. Connect with any app instantly, with Verloop.io’s out-of-the-box integrations.
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Verloop.io’s got everything it takes to protect your data from breaches. Implement access controls, provide secure ways to login, and stay compliant to data regulations smartly.
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We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
