Assist customers on each step of their travel journey with simplified and personalised interactions.
Let customers find and compare activities, hotels, flights etc. with personalised recommendations
Assist in BookingsEnable booking, modifying and cancelling requests with informative guides
Respond in Real-timeFree up your phone lines by solving 70% of customer queries in real-time, 24×7
Repeat CustomersProvide delightful and memorable experiences to keep them coming back for more
Share Exciting Deals and OffersInform customers about fabulous deals and new itineraries on their preferred channel
Collect Customer ReviewsAsk people to review your agency straight out of WhatsApp and Facebook
Automatically handle customer queries before, during & after the booking process, in real-time and remotely. Use Conversational AI to answer customers 24×7 and give them the help they need throughout their trip. Eliminate long wait times and queues; do away with emails and phone with instant messaging and self-service.
Customer Self-Service
Real-time Support
Align your interactions with customers’ demands. Share relevant information with easy access on WhatsApp, Facebook, website and in-app. Connect with your customers throughout their journey and grow visibility with branded messaging that fits your style. Speak your customers’ language and support them in their timezones.
Omnichannel Experience
Multilingual Support
Automate for quick response but keep it personal. Share customised offers, upgrades and add-ons to increase engagement and drive loyalty. Enhance conversations with customer information from your CRM databases, loyalty programs or other third-party sources. Give your agents a 360-degree view of the customer with integrations.
Seamless Integrations
Unified Customer View
Send media-rich notifications, reminders, flight tickets, and vouchers to your customers. Use Conversational AI to collect documents, clarify doubts around itinerary and bookings, share important updates and inform last-minute modifications. Collect feedback on their experience and use it to run personalised upsell campaigns.
Proactive Communication
Multimedia Messaging
Find out emerging patterns from ongoing customer conversations and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use different dashboards for different teams and locations and get actionable insights that’ll help you improve your customer engagement.
Agent KPIs 
Intuitive Dashboard
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
