Why Choose Verloop.io’s Conversational AI Platform

Engage On The Fly, Everytime

Automatically handle customer queries before, during & after the booking process, in real-time and remotely. Use Conversational AI to answer customers 24×7 and give them the help they need throughout their trip. Eliminate long wait times and queues; do away with emails and phone with instant messaging and self-service.

  • Customer Self-Service
  • Real-time Support
instant customer engagement
multi-platform support

Be On the Same Track as Customers

Align your interactions with customers’ demands. Share relevant information with easy access on WhatsApp, Facebook, website and in-app. Connect with your customers throughout their journey and grow visibility with branded messaging that fits your style. Speak your customers’ language and support them in their timezones.

  • Omnichannel Eexperience
  • Multilingual Support

Keep it Personal with Every Journey

Automate for quick response but keep it personal. Share customised offers, upgrades and add-ons to increase engagement and drive loyalty. Enhance conversations with customer information from your CRM databases, loyalty programs or other third-party sources. Give your agents a 360-degree view of the customer with integrations.

  • Seamless Iintegrations
  • Unified Customer View
personalized customer support
Customer insights

Move to Proactive Messaging

Send media-rich notifications, reminders, flight tickets, and vouchers to your customers. Use Conversational AI to collect documents, clarify doubts around itinerary and bookings, share important updates and inform last-minute modifications. Collect feedback on their experience and use it to run personalised upsell campaigns.

  • Proactive Communication
  • Multimedia Messaging

Go The Extra Mile for Better Support

Find out emerging patterns from ongoing customer conversations and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use different dashboards for different teams and locations and get actionable insights that’ll help you improve your customer engagement.

  • Agent KPIs
    Report
  • Intuitive Dashboard
customer conversation insights

How Will Your Business Benefit?

Take Off with Increased Bookings

Personalise itinerary building, automate booking process, and assist customers in real-time with conversational AI

Wind Down the Customer Care Costs

Let conversational support automation take care of repeated tasks to reduce customer care costs by 30%

Make Way for New Geographies

Broaden the brand’s horizon by talking to customers in multiple languages and multiple platforms

Apps that We Integrate With

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Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.