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Assist customers on each step of their travel journey with simplified and personalised interactions.
Personalized recommendations for activities, hotels, and flights – all at your customers’ fingertips.
Assist in BookingsAutomate booking, modification and cancellation requests with an informative guide
Respond in Real-timeFree up your phone lines by solving 80% of customer queries in real-time, 24/7.
Foster LoyaltyCurate Unforgettable Experiences to keep your customers coming back.
Proactive Customer OutreachSend travel alerts, updates, new offers and reminders to ensure higher engagement.
Collect FeedbackAsk your customers for reviews on the channels they prefer, like WhatsApp.
Engage seamlessly in real-time throughout the customer journey: pre, during, and post-booking. Utilise Conversational AI for 24/7 support, eliminating queues and enhancing experiences.
Customer 
Real-time 
Tailor experiences with automated personalisation. Speak their language, support in their time zones, and foster personal connections. Stay Aligned with Your Customers.
LLM Powered Human like Support
Multilingual Support
Connect effortlessly via WhatsApp, Facebook, website, and in-appIntegrate CRM data, loyalty insights, and third-party sources for comprehensive customer understanding.
Integrations
Omnichannel Support
Harness emerging insights, enhance agent productivity, and plan resources effectively. Actionable insights empower superior customer engagement.
Customer 
Agents Proactively share media-rich updates, documents, and feedback. Empower agents with a 360-degree customer view for exceptional support.
Multimedia Messaging
Proactive Outreach
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.
This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.
With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.
