Why Choose Verloop.io’s Conversational AI Platform

Set the Table for Interactions

Every interaction matters so don’t let your customers leave your website without saying a hello. Gather information from them and provide relevant services when they need it the most. Even during your non-business hours. Automate interactions to reduce the load on agents, improve their efficiency and save on operational costs.

  • Real-time Support
  • Collect Customer Details
Engage at Every Step
A New Type of Storefront

Deliver Online Expectations

Customers are looking for you where they are, i.e. WhatsApp, Facebook, website and other channels. Set up your support on multiple channels so they can find you when they are hungry or on the move. Expand your brand reach by offering client-centred and value-driven services, anytime and anywhere.

  • Omnichannel Experience
  • Multimedia Messaging

Serve Support with Personalisation

Just because it is automated, it doesn’t have to be robotic. Enhance customer conversations with personalised information and natural, human-like language. Leverage the power of AI and integrations to get all the relevant information on customers in one place. Give your agents a 360-degree view of customers for better service.

  • Seamless Integration
  • Unified Customer View
Make Support Easy
Customer First

Smooth as Butter Interactions

Drift into customer’s lives with proactive communication. Engage, re-engage and follow up with customers with smooth and relevant conversations. Address them by their names, speak their language, run campaigns for new deals to boost engagement. Let them know they are more than their order number.

  • Proactive Communication
  • Multilingual Support

The Proof is in The Numbers

Find out emerging patterns from ongoing customer conversations and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use different dashboards for different teams and locations and get actionable insights that’ll help you improve your customer engagement.

  • Real-time Dashboard
  • Behavioural Insights
Boost Conversions

How Will Your Business Benefit?

Reduce Agent Load

Automate repetitive tasks and improve agent efficiency by employing AI for smart conversations and understanding customers

Track Peak Hours

Track data to find information like peak hours and agent performance. Use this data for a better experience.

Expand Your Reach

Expand brand reach by connecting with customers on different channels, including WhatsApp and Facebook

Apps that We Integrate With

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Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.