Let your customers order food, reserve tables and find your store onlineShare Order Details
Keep your customers informed on the order status, delivery time and agent detailsSchedule Returns and Refunds
Let your customer contact you for returns and refunds on any platform, 24×7Remember Repeat Customers
Reconnect with customers to inform them about new products, upcoming sales, etc.Resolve Support Queries
AAnswer customer questions quickly and accurately, even during peak hoursCollect Customer Reviews
Make it easy for customers to leave reviews and feedback on channels of their choice
Every interaction matters so don’t let your customers leave your website without saying a hello. Gather information from them and provide relevant services when they need it the most. Even during your non-business hours. Automate interactions to reduce the load on agents, improve their efficiency and save on operational costs.
Customers are looking for you where they are, i.e. WhatsApp, Facebook, website and other channels. Set up your support on multiple channels so they can find you when they are hungry or on the move. Expand your brand reach by offering client-centred and value-driven services, anytime and anywhere.
Just because it is automated, it doesn’t have to be robotic. Enhance customer conversations with personalised information and natural, human-like language. Leverage the power of AI and integrations to get all the relevant information on customers in one place. Give your agents a 360-degree view of customers for better service.
Drift into customer’s lives with proactive communication. Engage, re-engage and follow up with customers with smooth and relevant conversations. Address them by their names, speak their language, run campaigns for new deals to boost engagement. Let them know they are more than their order number.
Find out emerging patterns from ongoing customer conversations and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use different dashboards for different teams and locations and get actionable insights that’ll help you improve your customer engagement.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.