2 B+

Queries
Processed

120 M+

Unique Users
Reached

30

Days for 60%
Automation

92 %

Support Query
Deflection

Built For The Customer Support Function of Tomorrow

Our Story

Verloop.io, was founded by Gaurav Singh, who is the epitome of the Indian startup success story. He is a serial entrepreneur (with a successful exit) and is passionate about building technology for Customer Support teams that enables them to deliver delightful support experiences.

Our story has been all about building the operating system of customer support. With Verloop.io, brands have the ability to scale their support, reduce their operational expense and gain completely visibility into their customer support operations. Verloop.io combines the power of agent assist, machine learning model, speech recognition, and Natural Language Processing (NLP) to transform the way support is delivered.

Our Journey

2021
June
Gartner Recognised CAI Provider
2021
April
Opened Singapore Office
2021
January
1st Industry Based Intent Recognition AI
2020
December
Official Conversational Partner at Gitex 2020
2020
October
Opened Abu Dhabi Office
2020
September
80+ People
Strong
2019
September
Gartner’s Cool
Vendor
2019
August
Launched Support on WhatsApp
2019
May
First International Customer
2019
May
Attained GDPR Compliance
2018
November
Series A
Funding
2017
October
First
Customer
2017
October
Founded
Verloop.io
What are we doing?
What are we doing?
We are building a platform that automates customer support tasks and helps companies deliver delightful experiences to their customers, across channels.
Why are we doing it?
Why are we doing it?
Companies struggle to engage with customers and provide a seamless support experience. The challenge lies in scale, personalisation, presence and budget.
How are we doing it?
How are we doing it?
With the use of technology, we are creating an automated system that empowers businesses to scale and personalise the post-purchase customer journey.
Build an Operating System for Automated Customer Support.

From the beginning, our mission has been to simplify the customer support process and help companies provide delightful support experiences. Our goal is to build an operating system for customer support and improve user and agent experiences.
Help businesses deliver delightful support experiences to their customers, across channels, via different mediums.

At Verloop.io, we are inspired by a single goal: to deliver delightful support experiences. We believe a good support experience for both the end-user and agents leads to higher customer and employee satisfaction. And to that end, we’ll innovate to achieve our goal.
1. We obsess over customers 2. We encourage metric-driven, autonomy and accountability 3. We run long-term focused, bold experiments 4. We recruit and reward highly collaborative Loopers 5. We make first-time mistakes. Be vulnerable and ask for help 6. We believe in over-communication and transparency

Backed By

IDFC Parampara
IDFC Parampara
Falcon Edge Capital
Falcon Edge Capital

Investors

K Ganesh
K Ganesh
Investor
Anand C
Anand C
Investor
Jatin Desai
Jatin Desai
Investor
Kris G
Kris G
Investor
Suresh Vaswani
Suresh Vaswani
Investor

Our Team

We are a team of evolutionary enthusiasts on a mission to make conversations with businesses more personal.

Backed By

IDFC Parampara
IDFC Parampara
Falcon Edge Capital
Falcon Edge Capital

Investors

K Ganesh
K Ganesh
Investor
Anand C
Anand C
Investor
Jatin Desai
Jatin Desai
Investor
Kris G
Kris G
Investor
Suresh Vaswani
Suresh Vaswani
Investor
image-usa
USA

3901 Locust Walk MB 613,
Philadelphia, PA 19104-6135

+1 (628) 265-3131

hello@verloop.io

image-India
India

# 3582,13 G Main Road, 4th Cross Rd,
Indiranagar, Bengaluru, Karnataka 560008

+91 9600016457

hello@verloop.io

image-UAE
UAE

Ground Floor, Accelerator Building,
Masdar City, Abu Dhabi, United Arab Emirates

+971 50 541 2604

hello@verloop.io

image-Singapore
Singapore

Verloop Labs Pte. Ltd. 68 Circular Road,
#02-01 Singapore (049422)

+65 3129 4735

hello@verloop.io

Schedule a demo

Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.