About Us | Verloop.io

2 B+

Queries
Processed

120 M+

Unique Users
Reached

Days for 60%
Automation

92 %

Support Query
Deflection

Our Story

Verloop.io, was founded by Gaurav Singh, who is the epitome of the Indian startup success story. He is a serial entrepreneur (with a successful exit) and is passionate about building technology for Customer Support teams that enables them to deliver delightful support experiences.

Our story has been all about building the operating system of customer support. With Verloop.io, brands have the ability to scale their support, reduce their operational expense and gain completely visibility into their customer support operations. Verloop.io combines the power of agent assist, machine learning model, speech recognition, and Natural Language Processing (NLP) to transform the way support is delivered.

Our Journey

2021
June

Gartner Recognised CAI Provider

2021
April

Opened Singapore Office

2021
January

1st Industry Based Intent Recognition AI

2020
December

Official Conversational Partner at Gitex 2020

2020
October

Opened Abu Dhabi Office

2020
September

80+ People
Strong

2019
September

Gartner’s Cool
Vendor

2019
August

Launched Support on WhatsApp

2019
May

First International Customer

2019
May

Attained GDPR Compliance

2018
November

Series A
Funding

2017
October

First
Customer

2017
October

Founded
Verloop.io

What are we doing?

We are building a platform that automates customer support tasks and helps companies deliver delightful experiences to their customers, across channels.

Why are we doing it?

Companies struggle to engage with customers and provide a seamless support experience. The challenge lies in scale, personalisation, presence and budget.

How are we doing it?

With the use of technology, we are creating an automated system that empowers businesses to scale and personalise the post-purchase customer journey.

Our Mission Our Vision Our Values

Build an Operating System for Automated Customer Support.

From the beginning, our mission has been to simplify the customer support process and help companies provide delightful support experiences. Our goal is to build an operating system for customer support and improve user and agent experiences.

Help businesses deliver delightful support experiences to their customers, across channels, via different mediums.

At Verloop.io, we are inspired by a single goal: to deliver delightful support experiences. We believe a good support experience for both the end-user and agents leads to higher customer and employee satisfaction. And to that end, we’ll innovate to achieve our goal.

1. We obsess over customers 2. We encourage metric-driven, autonomy and accountability 3. We run long-term focused, bold experiments 4. We recruit and reward highly collaborative Loopers 5. We make first-time mistakes. Be vulnerable and ask for help 6. We believe in over-communication and transparency