About Us | Verloop.io

4 B+

Queries
Processed

200 M+

Unique Users
Reached

Days for 60%
Automation

92 %

Support Query
Deflection

Verloop.io Backbone!

Gaurav Singh

Founder and CEO

Gaurav Singh is the CEO and founder of Verloop.io, the world’s leading conversational AI operating system for businesses. Verloop enables businesses to deliver delightful support experiences to their customers, across channels. Verloop.io is leveraged by unicorns and Fortune 500 companies across India, SEA, MENA and the USA to deliver exceptional customer engagement at scale.

Gaurav has over a decade of experience in working and building technology startups from scratch, which has enabled him to understand the nitty-gritty of technology and its potential in the modern world. He is the epitome of the Indian startup success story. He is a serial entrepreneur (with a successful exit) and is passionate about building holistic technology for Customer Support teams that enables them to automate customer engagement while also delivering delightful support experiences.

Backed By

IDFC Parampara

Alpha Wave

Investors

K Ganesh

Investor

Anand C

Investor

Jatin Desai

Investor

Kris G

Investor

Suresh Vaswani

Investor

Our Team

We are a team of evolutionary enthusiasts on a mission to make conversations with businesses more personal.

Backed By

IDFC Parampara

Alpha Wave

Experts

Gaurav Singh

Founder & CEO, Verloop.io

Sid Sharma

Director - Marketing

Poojit Rohra

Head of Sales, MENA

Urvashi Singh

Head of Sales, India

Vaishnavi Pandian

Event Marketing Specialist

Mohy Elbaroudy

Sr Business Development, MENA

Investors

K Ganesh

Investor

Anand C

Investor

Jatin Desai

Investor

Kris G

Investor

Suresh Vaswani

Investor

What are we doing?

With our platform, companies can deliver delightful customer experiences across channels and automate support, sales and marketing engagement.

Why are we doing it?

Companies struggle to engage with customers and provide a seamless support experience. The challenge lies in scale, personalisation, presence and budget.

How are we doing it?

With the use of technology, we are creating an automated system that empowers businesses to scale and personalise the post-purchase customer journey. .

Our Mission Our Vision Our Values

Build an Operating System for Automated Customer Support.

From the beginning, our mission has been to simplify the customer support process and help companies provide delightful support experiences. Our goal is to build an operating system for customer support and improve user and agent experiences.

Help businesses deliver delightful support experiences to their customers, across channels, via different mediums.

At Verloop.io, we are inspired by a single goal: to deliver delightful support experiences. We believe a good support experience for both the end-user and agents leads to higher customer and employee satisfaction. And to that end, we’ll innovate to achieve our goal.

1. We obsess over customers 2. We encourage metric-driven, autonomy and accountability 3. We run long-term focused, bold experiments 4. We recruit and reward highly collaborative Loopers 5. We make first-time mistakes. Be vulnerable and ask for help 6. We believe in over-communication and transparency