Building the Operating System of Customer Support

Automate engagement, empower agents and run hassle-free audits with our generative AI-powered support automation suite

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Queries Processed

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Unique users reached

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It started with a passion for building a holistic technology for customer support

2015

It started with the Indian epitome of a startup story

Gaurav found existing solutions in the market were not upto-the market mark to deliver exceptional customer experience at scale.

2017

Verloop.io was founded!

With Verloop.io, brands have the ability to scale their support, and reduce their operational expense while gaining complete visibility into their customer support operations. We onboarded our first client.

2018

Series A Funding

Verloop.io receives series A funding from Falcon Edge Capital along with existing investors IDFC Parampara, Kris Gopalkrishnan, Alpha Wave and K Ganesh.

2019

May - Celebration month

GDPR compliance received -First International customer signed 🥳 Launched WhatsApp for Business API Solution. Got recognised in Gartner’s Vendor Report.

2019

August - WhatsApp, we are here!

Launched our conversational ai solution support on WhatsApp for businesses.

2019

September - Recognition month

Got recognised in Gartner’s Cool Vendor report

2020

September - Team is getting bigger!

80+ people hired

2020

October - Abu Dhabi here we come!

Our first Abu Dhabi office opened.

2020

December - Partner up!

Official Conversational Partner at Gitex 2020

2021

Industry AI Development and Singapore Office

1st industry-based intent recognition Al developed. Opened the first branch in Singapore.

2021

June and Sept- Gartner and LinkedIn Recognition

Gartner recognised the CAI provider. Named in LinkedIn’s Top Indian Startups List

2022

January - Official WhatsApp BSP Provider

WhatsApp onboards Verloop.io as a Business Solution Provider (BSP).

2022

Recognitions

Ranked #8 in the Top 50 Analytics & Al Products Recognitions. Recognised in Forrester’s New Tech: Conversational Al For Customer Service In India Report.

2023

G2 Spring, Summer and Fall Recognition

Verloop.io brings home 50 Badges in G2’s Spring Report. Brings 47 badges, including high performer and leader badges, in the Summer report. Received leader badges along with other badges.

2023

Forbes Highlight and Generative AI Modules Launched

Verloop.io’s Al platform provides end-to-end customer support. Verloop.io launched the generative module for bot and agents to ease the friction in customer support operations.

2024

G2 and Tekpon Recognition

Recognised as a High Performer and Momentum Leader in the spring report. Verloop.io Earns Top Spot in Tekpon’s Live Chat Software rankings. Verloop.io receives 53 badges in 14 categories.

2024

Sparks Auto QA Launched

Verloop.io launches generative AI-powered auto QA solution Sparks to simplify auto QA process in customer support.

2025

G2 Spring 2025 Recognition

Recognised as a Leader and High Performer in the Spring 2025 Report. Verloop.io earns 50+ badges across 15 categories. Featured in top rankings for Conversational Support, Bot Platforms, Live Chat, and Best Usability.

Verloop.io Backbone!

Gaurav Singh

Founder and CEO

Gaurav Singh is the CEO and founder of Verloop.io, the world’s leading conversational AI operating system for businesses. Verloop enables businesses to deliver delightful support experiences to their customers, across channels. Verloop.io is leveraged by unicorns and Fortune 500 companies across India, SEA, MENA and the USA to deliver exceptional customer engagement at scale.

Backed by

IDFC Parampara

Build amazing mobile experience by combining real-time analytics, a powerful segmentation engine, and a suite of engagement tools with Clevertap.

Adaptive Intelligence, Built for Your Business

Alpha Wave

Use the largets aggregator of B2B intent data Bombora to understand when your customers are ready to purchase your product.

Investors

K Ganesh

Investor

Anand C

Investor

Jatin Desai

Investor

Kris G

Investor

Suresh Vaswani

Investor

Happy Loopers

What are we doing?

With our platform, companies can deliver delightful customer experiences across channels and automate support, sales and marketing engagement.

Why are we doing it?

Companies struggle to engage with customers and provide a seamless support experience. The challenge lies in scale, personalisation, presence and budget.

How are we doing it?

With the use of technology, we are creating an automated system that empowers businesses to scale and personalise the post-purchase customer journey.

Driving Support Efficiency for 500+ Brands Globally

ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel CTO, ADIB

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah Customer Experience Manager, Flyin

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma Product Manager, Nykaa

Verloop.io stood out to us for its user-friendly interface, seamless integrations, and direct WhatsApp business service. We have also utilised their AI future to train the solution with frequently asked questions and relevant answers.

Suryanarayanan N Vice President, Marketing and Growth

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe Team Lead, Ninjacart

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

Anika Wadhera Head - Marketing, Sirona