Building the Operating System of Customer Support

4 B+

Queries
Processed

200 M+

Unique Users
Reached

30

Days for 60%
Automation

92 %

Support Query
Deflection

It started with a passion for building a
holistic technology for customer support

Gaurav-singh-cricle-image

2015

It started with the Indian epitome of a startup story:
Gaurav Singh


Gaurav found existing solutions in the market were not upto-the market mark to deliver exceptional customer experience at scale.

Too much dependency on agents


Customer support service was mostly dependent on agents, leading to a long call queue 😤.

An idea struck!


To build a holistic solution that would automate the customer support interaction with personalisation.

2017

Verloop.io was founded!

With Verloop.io, brands have the ability to scale their support, and reduce their operational expense while gaining complete visibility into their customer support operations.

Verloop.io platform under construction

The platform was built with the power of agent assist, machine learning model, speech recognition, and Natural Language Processing (NLP) to transform the way support is delivered.

1st Customer onboarded

Verloop.io signs and onboards its very first customer

2018

Series A Funding


Verloop.io receives series A funding from Falcon Edge Capital along with existing investors IDFC Parampara, Kris Gopalkrishnan, and K Ganesh.

2020

September - Team is getting bigger!


80+ people hired

October - Abu Dhabi here we come!

Our first Abu Dhabi office opened.

December - Partner up!


Official Conversational Partner at Gitex 2020

2022

January -WhatsApp partnership

WhatsApp onboards Verloop.io as Business Solution Provider (BSP).

February - Up and beyond

Ranked #8 in the Top 50 Analytics & AI Products

Recognitions

Recognised in Forrester’s New Tech: Conversational AI For Customer
Service In India Report

2024

G2 Spring Recognitions

Recognitions June

G2 Summer Recognitions

2019

May - Celebration month

GDPR compliance received -First International customer signed 🥳

August - WhatsApp, we are here!

Launched our conversational ai solution support on WhatsApp for businesses.

September - Recognition month

Got recognised in Gartner’s Cool Vendor report

2021

January - cooking!

1st industry-based intent recognition AI developed

April -Singapore here we come!

Opened first branch in Singapore.

Recognition June

Gartner recognised CAI provider

September - LinkedIn recognition

Named in LinkedIn Top Indian Startups 2021 List

2023

G2 Spring Recognitions

Verloop.io on Forbes

Verloop.io's AI platform provides end-to-end customer support

G2 Summer Recognition

G2 Fall Recognition

It started with a passion for building a
holistic technology for customer support



2015

Gaurav-singh-cricle-image

It started with the Indian epitome of a startup story: Gaurav Singh

Gaurav found the existing solutions in the market were not upto-the market mark to deliver exceptional customer experience at scale.

Too much dependency on agents

Customer support service was mostly dependent on agents, leading to a long call queue 😤.

An idea struck

To build a holistic solution that would automate the customer support interaction with personalisation.


2017

VerloopLogo.svg

Verloop.io was founded!

 

With Verloop.io, brands have the ability to scale their support, and reduce their operational expense while gaining complete visibility into their customer support operations.

Verloop.io platform under construction

 

The platform was built with the power of agent assist, machine learning model, speech recognition, and Natural Language Processing (NLP) to transform the way support is delivered.

1st Customer onboarded

 

Verloop.io signs and onboards its very first customer

 


2018

Series A Funding

Verloop.io receives series A funding from Falcon Edge Capital along with exsiting investors
IDFC Parampara, Kris GopalKrishnan and K Ganesh.



2019

May-Celebration month

 

GDPR compliance received
-First International customer signed 🥳

August - WhatsApp, we are here!

 

Launched our conversational ai solution support on WhatsApp for businesses.

September - Recognition month

 

Got recognised in Gartner’s Cool Vendor report



2020

September - Team is getting bigger!

 

80+ people hired

October - Abu Dhabi here we come!

 

Our first Abu Dhabi office opened.

December - partner up!

 

Official Conversational Partner at Gitex 2020


2021

January - cooking!

1st industry-based intent recognition AI developed

April -Singapore here we come!

Opened first branch in Singapore.

Recognition June

Gartner recognised CAI provider

September - LinkedIn recognition

Named in LinkedIn Top Indian Startups 2021 List



2022

January -WhatsApp partnership

WhatsApp onboards Verloop.io as Business Solution Provider (BSP).

February - Up and beyond

Ranked #8 in the Top 50 Analytics & AI Products

Recognitions

Recognised in Forrester’s New Tech: Conversational AI For Customer Service In India Report



2023

G2 Spring Recognition

Verloop.io on Forbes

Verloop.io AI platform provides end-to-end customer support

G2 Summer Recognition

G2 Fall Recognition



2024

G2 Spring Recognition

Verloop.io Backbone!

Gaurav Singh

Founder and CEO

Gaurav Singh is the CEO and founder of Verloop.io, the world’s leading conversational AI operating system for businesses. Verloop enables businesses to deliver delightful support experiences to their customers, across channels. Verloop.io is leveraged by unicorns and Fortune 500 companies across India, SEA, MENA and the USA to deliver exceptional customer engagement at scale.

Gaurav has over a decade of experience in working and building technology startups from scratch, which has enabled him to understand the nitty-gritty of technology and its potential in the modern world. He is the epitome of the Indian startup success story. He is a serial entrepreneur (with a successful exit) and is passionate about building holistic technology for Customer Support teams that enables them to automate customer engagement while also delivering delightful support experiences.

Contact-Us (1)

Contact us for any support and questions

Email us at: marketing@verloop.io

Contact us for any support and questions

Email us at: marketing@verloop.io

Contact us for any support and questions

Email us at: marketing@verloop.io

Backed By

IDFC Parampara
IDFC Parampara
Alpha Wave
Alpha Wave

Investors

K Ganesh
K Ganesh
Investor
Anand C
Anand C
Investor
Jatin Desai
Jatin Desai
Investor
Kris G
Kris G
Investor
Suresh Vaswani
Suresh Vaswani
Investor

Our Team

We are a team of evolutionary enthusiasts on a mission to make conversations with businesses more personal.

Backed By

IDFC Parampara
IDFC Parampara
Alpha Wave
Alpha Wave

Experts

Gaurav Singh
Gaurav Singh
Founder & CEO, Verloop.io
Sid Sharma
Sid Sharma
Director - Marketing
Poojit Rohra
Poojit Rohra
Head of Sales, MENA
Urvashi Singh
Urvashi Singh
Head of Sales, India
Vaishnavi Pandian
Vaishnavi Pandian
Event Marketing Specialist
Mohy Elbaroudy
Mohy Elbaroudy
Sr Business Development, MENA

Investors

K Ganesh
K Ganesh
Investor
Anand C
Anand C
Investor
Jatin Desai
Jatin Desai
Investor
Kris G
Kris G
Investor
Suresh Vaswani
Suresh Vaswani
Investor
What are we doing?
What are we doing?
With our platform, companies can deliver delightful customer experiences across channels and automate support, sales and marketing engagement.
Why are we doing it?
Why are we doing it?
Companies struggle to engage with customers and provide a seamless support experience. The challenge lies in scale, personalisation, presence and budget.
How are we doing it?
How are we doing it?
With the use of technology, we are creating an automated system that empowers businesses to scale and personalise the post-purchase customer journey. .
Build an Operating System for Automated Customer Support.

From the beginning, our mission has been to simplify the customer support process and help companies provide delightful support experiences. Our goal is to build an operating system for customer support and improve user and agent experiences.
Help businesses deliver delightful support experiences to their customers, across channels, via different mediums.

At Verloop.io, we are inspired by a single goal: to deliver delightful support experiences. We believe a good support experience for both the end-user and agents leads to higher customer and employee satisfaction. And to that end, we’ll innovate to achieve our goal.
1. We obsess over customers 2. We encourage metric-driven, autonomy and accountability 3. We run long-term focused, bold experiments 4. We recruit and reward highly collaborative Loopers 5. We make first-time mistakes. Be vulnerable and ask for help 6. We believe in over-communication and transparency
image-usa
USA

Verloop Labs, Inc
44 Montgomery St
San Francisco, CA 94104

+1 (628) 265-3131

marketing@verloop.io

image-India
India

# 3582,13 G Main Road, 4th Cross Rd,
Indiranagar, Bengaluru, Karnataka 560008

+918080780555

marketing@verloop.io

image-UAE
UAE

Magiclane App Services – Sole Proprietorship L.L.C.
Verloop Labs Ltd
Etihad Airways Center, Al Muneera,
Abu Dhabi, United Arab Emirates

+971 545244479

marketing@verloop.io