Give your customers delightful support experiences with conversational AI for telecom industry. Automate queries and cut down contact centre call volumes by 80%.
Support your customer around recharge plans, pricing, coverage areas, basic setup, etc. with self service
Send Follow-up Messages to Dropped-off UsersPrompt customers to re-submit/verify invalid information, send reminders to complete forms, etc to re-engage with dropped off customers
Personalise Customer Experience at Every StepProvide personalised recommendations based on a user’s behavioural patterns, past conversations and purchase history
Upsell and Cross-sell to the Right AudienceReconnect with customers to tell them about new products, upcoming sales, etc. Identify the right audience for new opportunities
Schedule Meetings and Send DocumentsSchedule meetings between customers and nearest field technicians and let users share documents for verification, application process
Collect Customer Reviews on Preferred ChannelsCollect order experience related to CSAT and feedback from your customers. Personalise the experience for your customers and grow LTV
Scale supports 10x by engaging with customers using chat or voice conversations on your website. Our conversational AI can understand multiple intents accurately, respond in natural language and connect the customer to an online agent for complex questions. Bring down average response time and average handling time for a better customer experience.
Multi-Intent Recognition
Smooth Agent Hand-off
The best way to communicate with your users is to be available for them, anytime and anywhere. Connect with your users on a channel of their preference and provide real-time, 24×7, uninterrupted omnichannel support with conversational chatbots. Be within your customers’ reach on Website, Mobile App, Facebook, Instagram and WhatsApp.
Omnichannel Experience
Real-time Interactions
Integrate your favourite tools with the platform to fetch and sync data in real-time. Give your agents a unified view of chats across channels and customer information like plan details, purchase history, location, previous chats, etc. with smart plugins. The more you know about the customer, the better you can support them.
Personalised Conversations
Unified Customer View
Connect with your customers for new updates, reminders, follow-ups, upcoming events and latest offers with proactive messaging. Share information so they never even have to raise tickets, to begin with. Keep them engaged. Keep them informed. Keep them happy. Give them a reason to come back. After all, happy users are repeat consumers.
Proactive Communication
Scale Unlock the potential of data. Learn from the conversational data generated by your customers and agents to understand user behaviour. Get insights on metrics relevant to your company with real-time updates on the dashboard and tracks your agents and bot’s KPIs. Make informed decisions to improve customer experience.
Customisable Reports
Comprehensive Metrics
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
