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Revamp telecom support for exceptional experiences.
Cut call volumes by 80% with automated solutions.
Support your customers around recharge plans, pricing, coverage areas, basic setup, etc., with self-service.
Send Follow-up MessagesPrompt customers to re-submit/verify invalid information, and send reminders to complete forms.
Personalise Customer Experience at Every StepProvide personalised recommendations based on customers’ behaviour and purchase patterns.
Upsell and Cross-sellBoost sales by running campaigns for new products and offers.
Schedule Meetings and Send DocumentsSchedule meetings with the nearest technician and enable document sharing for verification.
Collect FeedbackAsk your customers for reviews on the channels they prefer, like WhatsApp..
Scale supports 10x by engaging with customers using chat or voice automation. Bring down average response time and average handling time for a better customer experience.
Multi-Intent Recognition
Smooth Agent Hand-off
Be where your users are. Connect effortlessly through their preferred channel. Experience uninterrupted 24×7 support via conversational AI across Websites, apps, Social Media, and more.
Omnichannel Support
Real-time Merge beloved tools seamlessly, obtaining and syncing real-time data. Empower agents with unified views of cross-channel chats and enriched insights using intelligent plugins.
LLM Powered Human-like Conversations
Seamless Integrations
Share updates, reminders, offers, and event details, eliminating the need for tickets. Nurture engagement, happiness, and lasting loyalty.
Proactive Communication
Customised Campaigns
Leverage data’s power. Analyze customer-agent conversations for behavioral insights. Real-time dashboard updates track KPIs, facilitating informed decisions and enhancing customer experiences.
Actionable Insights
Agent Activity Tracking
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.
This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.
With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.
