Why Choose Verloop.io’s Conversational AI Platform

Open the Lines for Better Communication

Scale supports 10x by engaging with customers using chat or voice conversations on your website. Our conversational AI can understand multiple intents accurately, respond in natural language and connect the customer to an online agent for complex questions. Bring down average response time and average handling time for a better customer experience.

  • Multi-Intent Recognition
  • Smooth Agent Hand-off
Open the Lines for Better Communication
Network Everywhere Your Customers Are

Network Everywhere Your Customers Are

The best way to communicate with your users is to be available for them, anytime and anywhere. Connect with your users on a channel of their preference and provide real-time, 24×7, uninterrupted omnichannel support with conversational chatbots. Be within your customers’ reach on Website, Mobile App, Facebook, Instagram and WhatsApp.

  • Omnichannel Experience
  • Real-time Interactions

Everything You Love, In One Place

Integrate your favourite tools with the platform to fetch and sync data in real-time. Give your agents a unified view of chats across channels and customer information like plan details, purchase history, location, previous chats, etc. with smart plugins. The more you know about the customer, the better you can support them.

  • Personalised Conversations
  • Unified Customer View
Everything You Love, In One Place
Make Smart Connections, Proactively

Make Smart Connections, Proactively

Connect with your customers for new updates, reminders, follow-ups, upcoming events and latest offers with proactive messaging. Share information so they never even have to raise tickets, to begin with. Keep them engaged. Keep them informed. Keep them happy. Give them a reason to come back. After all, happy users are repeat consumers.

  • Proactive Communication
  • Scale
    Interactions

Connect the Dots with Insightful Data

Unlock the potential of data. Learn from the conversational data generated by your customers and agents to understand user behaviour. Get insights on metrics relevant to your company with real-time updates on the dashboard and tracks your agents and bot’s KPIs. Make informed decisions to improve customer experience.

  • Customisable Reports
  • Comprehensive Metrics
Connect the Dots with Actionable Insights

How Will Your Business Benefit?

Streamline Lead Generation

Talk to every customer, share personalised recommendations and drive conversions with custom-built offers

Cut Down on Support Opex

Automate repetitive tasks and improve agent productivity by applying AI for intelligent conversations and interactions

Extend Your Reach

Grow your audience by connecting with customers on different communication channels and multiple languages

Apps that We Integrate With

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Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.