Why Choose Verloop.io’s Conversational AI Platform

Engage at Every Step

Say hello to all visitors and answer customers questions as they move through different buying stages. Showcase your products in media-rich messaging and respond to your users in human-like conversations using NLP. Use conversational AI to understand intent, communicate and influence buying experience. Because every interaction matters.

  • Multi-Intent Recognition
  • Personalised Messaging
Engage at Every Step
A New Type of Storefront

A New Type of Storefront

Provide convenience to your customers by being available to them where they are. Engage with your users on a channel of their preference and provide real-time, uninterrupted omnichannel support. Expand your brand reach by offering shopping and support experiences on the Website, Facebook, and WhatsApp.

  • Omnichannel Experience
  • Real-time Interactions

Make Support Easy and Fast

Answer your customer complaints immediately and accurately. Keep track of your customer information like purchase history, location, previous chats — all in one place while you chat with them. Integrate your CRM and other tools to provide a unified customer view. The more you know about the customer, the better you can support them.

  • Seamless Integrations
  • Unified Customer View
Make Support Easy
Customer First

Bring Them Back to Your Store

Personalise interactions and make your customers feel special. Keep your customers updated about orders, shipment, refunds and offers even before they ask. Share information so they never even have to log tickets, to begin with. Improve customer’s experience with your brand. Happy shoppers are repeat consumers, so give them a reason to come back.

  • Proactive Communication
  • Scale
    Interactions

Boost Conversions with Knowledge

Learn from the conversational data generated by your customers and agents. A dashboard that will give detailed insights, so you know what’s happening all the time. Get data in real-time and track your agents and bot’s KPIs. Use predictive analysis to understand customer behaviour and improve customer engagement.

  • Intuitive
    Reports
  • Actionable Insights
Boost Conversions

How Will Your Business Benefit?

Fine-Tune Lead Generation

Talk to every customer, share personalised recommendations and drive conversions with custom-built offers

Trim Down Support Expenses

Automate repetitive tasks and improve agent efficiency by employing AI for intelligent conversations and interactions

Open Doors to New Buyers

Expand brand reach by connecting with customers on different communication channels and multiple languages

Apps that We Integrate With

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Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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$2.7 million Annualized Savings
Siraj Patel

ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.

Siraj Patel CTO, ADIB
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Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.