Start your e-commerce business with Conversational AIShare Order Details
Keep your customers informed on the order statusSchedule Returns and Refunds
Let your customer contact you for returns and refundsRemember Repeat Customers
Reconnect with customers to tell them about new products, upcoming sales, etc.Retarget Abandon Carts
Re-engage with customers and encourage them to complete their transactionsCollect Customer Reviews
Make it easy for customers to leave reviews and feedback
Say hello to all visitors and answer customers questions as they move through different buying stages. Showcase your products in media-rich messaging and respond to your users in human-like conversations using NLP. Use conversational AI to understand intent, communicate and influence buying experience. Because every interaction matters.
Provide convenience to your customers by being available to them where they are. Engage with your users on a channel of their preference and provide real-time, uninterrupted omnichannel support. Expand your brand reach by offering shopping and support experiences on the Website, Facebook, and WhatsApp.
Answer your customer complaints immediately and accurately. Keep track of your customer information like purchase history, location, previous chats — all in one place while you chat with them. Integrate your CRM and other tools to provide a unified customer view. The more you know about the customer, the better you can support them.
Personalise interactions and make your customers feel special. Keep your customers updated about orders, shipment, refunds and offers even before they ask. Share information so they never even have to log tickets, to begin with. Improve customer’s experience with your brand. Happy shoppers are repeat consumers, so give them a reason to come back.
Learn from the conversational data generated by your customers and agents. A dashboard that will give detailed insights, so you know what’s happening all the time. Get data in real-time and track your agents and bot’s KPIs. Use predictive analysis to understand customer behaviour and improve customer engagement.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.