Why Choose Verloop.io’s Conversational AI Platform

Conversational Banking Made Easy

Give your customers the freedom to report stolen cards, check account balances, book appointments, find the nearest branch and apply for services using Conversational AI. Our intelligent AI-powered platform uses advanced NLP and NLU to create human-like conversations and help customers solve up to 80% of queries on their own.

  • Customer Self-Service
  • 24×7 Customer Support
conversational support in banking
multi-platform support

Open an Account on Every Channel

Accelerate your digital presence with omnichannel support. Power your entire customer support journey on different channels such as website, in-app, Facebook and WhatsApp. Allow customers to interact with you on a channel, time and language of their preference. Create unique, branded experiences for your customers that fit their style.

  • Omnichannel Experience
  • Multilingual Support

Acquire and Sync Data with Integrations

Meet and exceed your customers’ expectations by empowering your customers and agents with Conversational AI. Integrate with your customer service tools to deliver high value and relevant information to customers during self-service. For complex questions, seamlessly hand over chats to agents and provide them with a unified customer view.

  • Seamless Integrations
  • Unified Customer View
integrated support platform
conversational support

Converse with Customers Proactively

Re-engage with lost leads and old customers with customer-made follow-up messages, updates and notifications. Send prompts to remind applicants of the pending steps. Increase overall conversion through in-built KYC validation. Start conversations to upsell and cross-sell various products while the customer is engaging with the bot.

  • Re-engagement Campaigns
  • Complete KYC Validation

Measure and Check Performance to Grow

Get data in real-time and track your agents and bot’s KPIs. Learn from the conversational data generated by your customers and agents. Dashboard and reports that will give detailed insights, so you know what’s happening all the time. Use predictive analysis to understand customer behaviour and improve customer interactions.

  • Intuitive
    Reports
  • Actionable Insights
understand customer behaviour

How Will Your Business Benefit?

Increase Conversions

Share the correct information and point customers in the right direction that’ll help them make quick decisions

Save on Support Costs

Automate up to 80% of repetitive tasks with conversational banking to reduce operational costs by 30%

Expand Your Market Reach

Get closer to customers and connect with them on new communication channels and multiple languages, 24×7

Apps that We Integrate With

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Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.