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Enable digital transformation and streamline banking operations with the power of Conversational AI for customer support.
Automate FAQs and enable self-service for faster resolutions
Record and Sync DataRecord customer complaints and sync them with your CRM
KYC – From Days to MinutesAssimilate, identify, and verify all KYC documents from users in real-time
Get Feedback on Your ServicesCollect feedback and CSAT on the services delivered by your bank
Digital Banking – Across ChannelsAllow customers to do digital transactions on different channels at their convenience
Proactive Customer OutreachSend alerts, updates and reminders to ensure higher engagement and compliance
Give your customers the freedom to report stolen cards, check account balances, book appointments, find the nearest branch and apply for services using Conversational AI. Our intelligent AI-powered platform uses advanced NLP and NLU to create human-like conversations and help customers solve up to 80% of queries on their own.
Customer Self-Service
24×7 Customer Support
Accelerate your digital presence with omnichannel support. Power your entire customer support journey on different channels such as website, in-app, Facebook and WhatsApp. Allow customers to interact with you on a channel, time and language of their preference. Create unique, branded experiences for your customers that fit their style.
Omnichannel Experience
Multilingual Support
Meet and exceed your customers’ expectations by empowering your customers and agents with Conversational AI. Integrate with your customer service tools to deliver high value and relevant information to customers during self-service. For complex questions, seamlessly hand over chats to agents and provide them with a unified customer view.
Seamless Integrations
Unified Customer View
Re-engage with lost leads and old customers with customer-made follow-up messages, updates and notifications. Send prompts to remind applicants of the pending steps. Increase overall conversion through in-built KYC validation. Start conversations to upsell and cross-sell various products while the customer is engaging with the bot.
Re-engagement Campaigns
Complete KYC Validation
Get data in real-time and track your agents and bot’s KPIs. Learn from the conversational data generated by your customers and agents. Dashboard and reports that will give detailed insights, so you know what’s happening all the time. Use predictive analysis to understand customer behaviour and improve customer interactions.
Intuitive 
Actionable Insights
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
