Start New Conversations, Instantly

Greet all your customers with a smile. Start conversations with your website visitors and customers using media-rich intelligent messages. Leverage the power of AI and NLP to understand the intent behind their questions and reply in natural language and resolve their issues securely, accurately and instantly.

  • Real-Time Interactions
  • Personalised Messaging
new conversations
broaden your reach

Reach out to Customers, Beyond Website

Connect with customers on a platform of their preference. Be available for them by expanding your reach on the website, in-app, WhatsApp or social media platforms such as Facebook and Instagram. It doesn’t stop there. Let your customers talk to you in their preferred language and at a time convenient to them, even during non-business hours.

  • Omnichannel Experience
  • Multilingual Support

Build Efficient Support, at Scale

Automate your customer support to enable customers with self-service. Let the AI handle the repetitive questions that makeup up to 80% of your support load. Free your agent’s time so they can focus on more important tasks. Integrate your ticketing platform and other tools to provide a unified view of your customers to your agents and reduce the resolution time.

  • Quick
  • Unified Customer View
customer support
keep them informed

Keep Customers Informed, Regularly

Give your customers relevant and timely updates on orders, inform them about upcoming events, sales and promotions with proactive communication. Run and personalise campaigns with segmented messaging to re-engage with old customers. What’s more, you can even track how well the campaigns performed with dashboards.

  • Proactive Communication
  • Customer Re-Engagement

Monitor Performances, with Ease

You can’t improve what you don’t measure. But we’ve got you covered. Get actionable insights with real-time and overall dashboards. You can also supervise your agent and platform’s performance by tracking their KPIs, setting goals and getting customised reports. User predictive analytics to understand customer behaviour and improve customer engagement.

  • Intuitive
  • Actionable Insights
monitory performance

How Will Your Business Benefit?

Improved Experiences and CSAT Scores

Give customers what they want – convenience and frictionless experience. Connect with customers on their preferred channel, time and language. After all, every interaction matters.

Higher Volumes Lesser Expenses

Let AI handle the majority of your support load. Resolve more queries in lesser time without increasing your call centre capacity. Reduce ops costs by up to 30% without compromising on the quality.

Wider Reach with More Channels

Expand your brand’s reach by connecting with customers on different communication channels and multiple languages. Be where your customers are and speak their language. Literally.

Apps that We Integrate With



96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use to send Proactive Messages to which we want users to reply. Because we know has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and was day and night. Our Sales Team loves

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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$2.7 million Annualized Savings
Siraj Patel

ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.

Siraj Patel CTO, ADIB
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Holistic Customer Support Starts Here

Talk to our experts to understand how can automate your customer support.