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Deliver delightful support experiences to your customers with instant, personalised and intelligent conversations.
Share order updates, answer questions instantly and reduce cart abandonment rates.
Banking and FSMake secure transactions and complete user KYC validation through chats.
Travel and HospitalitySchedule trips and share media-rich messages, notifications and reminders.
Real EstateEngage with customers, book online meetings and verify documents.
LogisticsNotify orders updated in real-time and troubleshoot customer problems on the go.
InsuranceGet users to fill forms and complete KYC through conversational chats.
FoodtechTake orders, book tables, share menus, send updates and resolve issues.
EdtechSupport and engage with students, parents, teachers and institutes for smooth communication.
Initiate interactive conversations using media-rich messages. Utilise AI, LLM and NLP to comprehend queries, respond naturally, and promptly resolve them for a secure, precise experience.
Real-Time Interactions
LLM Powered Personalisation
Extend your presence on the web, in-app, WhatsApp, and social media like Facebook and Instagram. Enable conversations in preferred languages, even beyond business hours.
Omnichannel Experience
Multilingual Support
Automate customer support for self-service. AI handles 80% of common queries, freeing and empowering agents. Integrate tools for unified customer view, reducing resolution time.
Quick 
Unified Data Visualisation
Proactively update customers on orders, events, and promotions. Re-engage with personalised campaigns. Track campaign performance with intuitive dashboards for informed decision-making.
Proactive Engagement
Re-engage Customers
Gain actionable insights through real-time dashboards. Monitor agent and platform performance, set goals, and receive customized reports. Leverage predictive analytics for enhanced customer engagement.
Intuitive 
Actionable Insights
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.
This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.
With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.
