Share order updates, answer questions instantly and reduce cart abandonment rates.Banking and FS
Make secure transactions and complete user KYC validation through chats.Travel and Hospitality
Schedule trips and share media-rich messages, notifications and reminders.Real Estate
Engage with customers, book online meetings and verify documents.Logistics
Notify orders updated in real-time and troubleshoot customer problems on the go.Insurance
Get users to fill forms and complete KYC through conversational chats.Foodtech
Take orders, book tables, share menus, send updates and resolve issues.Edtech
Support and engage with students, parents, teachers and institutes for smooth communication.
Greet all your customers with a smile. Start conversations with your website visitors and customers using media-rich intelligent messages. Leverage the power of AI and NLP to understand the intent behind their questions and reply in natural language and resolve their issues securely, accurately and instantly.
Connect with customers on a platform of their preference. Be available for them by expanding your reach on the website, in-app, WhatsApp or social media platforms such as Facebook and Instagram. It doesn’t stop there. Let your customers talk to you in their preferred language and at a time convenient to them, even during non-business hours.
Automate your customer support to enable customers with self-service. Let the AI handle the repetitive questions that makeup up to 80% of your support load. Free your agent’s time so they can focus on more important tasks. Integrate your ticketing platform and other tools to provide a unified view of your customers to your agents and reduce the resolution time.
Give your customers relevant and timely updates on orders, inform them about upcoming events, sales and promotions with proactive communication. Run and personalise campaigns with segmented messaging to re-engage with old customers. What’s more, you can even track how well the campaigns performed with dashboards.
You can’t improve what you don’t measure. But we’ve got you covered. Get actionable insights with real-time and overall dashboards. You can also supervise your agent and platform’s performance by tracking their KPIs, setting goals and getting customised reports. User predictive analytics to understand customer behaviour and improve customer engagement.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.