Redefine Customer Experience with Conversational Insurance

Be Available at All Times

Greet all visitors who come to your website and answer customers questions whenever they need your help. Use this opportunity to engage with them meaningfully and provide relevant information by leveraging AI and integrations. Use the AI-driven approach to understand customers intent and help them resolve their customers on their own.

  • Multilingual Service
  • 24×7 Customer Support
customer support
instant customer support

Help Right There and Then

Say hello to your customers on channels they spend the most time on. Make it convenient for them to find new policies, get more clarity on processes and find answers to commonly asked questions while they chat with their friends on WhatsApp and Facebook. Show them the power of multi-tasking and AI. After all, happy customers are repeat customers.

  • Omnichannel Experience
  • Real-Time Support

Automate Support End-to-End

Offer immediate, effective, round the clock actionable support to your customers who need it the most. Connect to your CRM and other tools to keep all your customer information like purchase history, location, previous chats in one place while you chat with them. Empower agents while you improve your customers’ experiences.

  • Seamless Integrations
  • Customer Self-Service
effective customer support
customer support insights

Repeat Customers, Not Mistakes

Re-engage leads who’ve dropped off with custom-made outbounds and increase overall conversion through in-built KYC validation. Personalise communication and let them know they are more than their policy number. Greet them with their names, speak their language, and recommend relevant services. Automate with AI to reduce errors and improve interactions.

  • Re-engagement Campaigns
  • Proactive

Track Data in Real-Time

Only by tracking the right information, you’ll be able to give your customers a flawless experience and increase customer retention. Use our intuitive dashboards to get actionable insights. Find out how your customer engagements are doing, track agent performance and see progress on your customer support metrics. All this with real-time data.

  • Actionable Insights
  • Intutive
understand real time data

How Will Your Business Benefit?

Bring in More Leads

Guide customers through the personalised policies and upsell new features through conversational AI

Upgrade to Quick Service

Answer customer queries instantly and accurately with AI and automation for quick and accurate resolutions

Improve Agent Productivity

Reduce agents’ load by automating repetitive tasks and unified customer view for better performance

Apps that We Integrate With



96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use to send Proactive Messages to which we want users to reply. Because we know has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and was day and night. Our Sales Team loves

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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$2.7 million Annualized Savings
Siraj Patel

ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.

Siraj Patel CTO, ADIB
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Holistic Customer Support Starts Here

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