Answer customer questions and help them find a policy that best meets their needsUpdate and Verify Personal Information
Make it easy for customers to update their personal information in the company logs and verify it in real-timeResolve Claims Issues
Assist customers in filing claims, checking status updates and sharing receipts with agentsVerify Policy Details
Do instant KYC of documents to improve customer experience and record data digitallySend Reminders About Renewal
Send timely reminders about payments and renewals and allow them to complete these actions on their preferred channelsCollect Feedback and Reviews
Ask your customers to share their feedback and leave reviews after every service
Greet all visitors who come to your website and answer customers questions whenever they need your help. Use this opportunity to engage with them meaningfully and provide relevant information by leveraging AI and integrations. Use the AI-driven approach to understand customers intent and help them resolve their customers on their own.
Say hello to your customers on channels they spend the most time on. Make it convenient for them to find new policies, get more clarity on processes and find answers to commonly asked questions while they chat with their friends on WhatsApp and Facebook. Show them the power of multi-tasking and AI. After all, happy customers are repeat customers.
Offer immediate, effective, round the clock actionable support to your customers who need it the most. Connect Verloop.io to your CRM and other tools to keep all your customer information like purchase history, location, previous chats in one place while you chat with them. Empower agents while you improve your customers’ experiences.
Re-engage leads who’ve dropped off with custom-made outbounds and increase overall conversion through in-built KYC validation. Personalise communication and let them know they are more than their policy number. Greet them with their names, speak their language, and recommend relevant services. Automate with AI to reduce errors and improve interactions.
Only by tracking the right information, you’ll be able to give your customers a flawless experience and increase customer retention. Use our intuitive dashboards to get actionable insights. Find out how your customer engagements are doing, track agent performance and see progress on your customer support metrics. All this with real-time data.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.