Why Choose Verloop.io’s Conversational AI Platform

Smooth Sailing for Your Support

Easily scale the number of queries handled in a day with support automation and Conversational AI. Allow customers to place orders, confirm pick-up and drop points and find answers to order delivery and payment queries quickly and in real-time on their own. Provide a smooth handoff for complex questions with Live Chat service.

  • Customer
    Self-Service
  • Real-Time Tracking
Engage at Every Step
A New Type of Storefront

Ship Your Service Everywhere

Website, App, Facebook, Twitter, WhatsApp, Telegram and more. If your customers are on a new channel, we are too. Provide customer-focused services by aligning your communication strategy with your customer base. Set up support systems on multiple platforms so customers have easy access to you.

  • Omnichannel Experience
  • Voice
    Support

Connect with Every Individual

Use our NLP and NLU powered conversations to use natural language and personalisation in your interactions. Give your agents all the information they need about a customer by integrating with your CRM and other databases. Seamlessly hand-over chats to agents in the right department with smart routing.

  • Seamless Integrations
  • Smooth Team Collaboration
Make Support Easy
Customer First

Post Updates and Procure Reviews

Provide the right information at the right time to reduce the number of support tickets. Ensure transparency of supply chain process by proactively notifying customers on order updates to customers, partners and dealers. Share real-time tracking information, 24×7 and collect feedback to improve customer experience further.

  • Proactive Communication
  • Collect
    Feedback

Better Metrics, Delivered

Record each interaction and find emerging patterns from ongoing customer conversations. Equip your team with valuable insights and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use data to modify your support strategy for better performance.

  • Multiple Dashboards
  • Customised Reports
Boost Conversions

How Will Your Business Benefit?

Optimise Lead Times

Automate repetitive and redundant tasks, simplify tracking and support customers 24×7 for a better experience

Profitable Support

Reduce operational costs and increase sales with new cross-sell opportunities using Conversational AI

Enhance Engagement

Improve your customer engagement by communicating on multiple platforms and using multimedia and real-time messaging

Apps that We Integrate With

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Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.