"Verloop.io Tops the Charts in G2's Fall 2023"Read More
Optimise logistics and supply chain operations for superior customer support with Conversational AI.
Track availability of stock, inter-team communication, etc, for smooth goods flow.
Order Tracking UpdatesKeep your customers and stakeholders informed on order status in real-time.
Support Customers EverywhereLet your customers contact you for query resolution from their preferred channel of communication.
Schedule Returns and PickupsShare available time slots for better scheduling of pickup.
Smart Routing to DepartmentsRoute customers and stakeholders to the right department for better service.
Collect FeedbackAsk your customers for reviews on the channels they prefer, like WhatsApp.
Effortlessly manage surging queries with AI-powered support. Empower real-time order management and smooth complex queries transition with Live Chat. Seamless support made simple.
Customer 
Real-time 
Expand service reach via web, app, social media (Facebook, Twitter, WhatsApp, Telegram). Elevate customer experiences with aligned communication and multi-platform support for effortless accessibility.
Omnichannel Experience
Voice Leverage NLP, NLU, LLM for natural, personalised interactions. Integrate CRM and databases for agent insights. Ensure smooth departmental handovers with intelligent routing.
Seamless Integrations
LLM Powered Human-like Conversations
Minimise support tickets by timely info delivery. Boost supply chain transparency via proactive order updates for customers, partners, dealers. Offer 24×7 real-time tracking and gather feedback for enhanced customer experience.
Proactive Communication
Collect Capture interactions, uncover trends in ongoing conversations. Empower teams with actionable insights for superior service. Gauge agent productivity, allocate resources effectively, and refine support strategy with data-driven enhancements.
Actionable Insights
Agent Activity Tracking
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.
This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.
With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.
