Track availability of stock, inter-team communication, etc. for smooth flow of goodsShare Order Tracker Updates
Keep your customers and stakeholders informed on the order status in real-timeSupport Customers Everywhere
Let your customer contact you for resolving issues anytime and from anywhereSchedule Returns and Pickups
Share available time slots for better scheduling of return pickupsSmart Routing to Departments
Route customers and stakeholders to the right department for Live Chat serviceCollect Customer Reviews
Let customers leave reviews and feedback on WhatsApp and Facebook
Easily scale the number of queries handled in a day with support automation and Conversational AI. Allow customers to place orders, confirm pick-up and drop points and find answers to order delivery and payment queries quickly and in real-time on their own. Provide a smooth handoff for complex questions with Live Chat service.
Website, App, Facebook, Twitter, WhatsApp, Telegram and more. If your customers are on a new channel, we are too. Provide customer-focused services by aligning your communication strategy with your customer base. Set up support systems on multiple platforms so customers have easy access to you.
Use our NLP and NLU powered conversations to use natural language and personalisation in your interactions. Give your agents all the information they need about a customer by integrating with your CRM and other databases. Seamlessly hand-over chats to agents in the right department with smart routing.
Provide the right information at the right time to reduce the number of support tickets. Ensure transparency of supply chain process by proactively notifying customers on order updates to customers, partners and dealers. Share real-time tracking information, 24×7 and collect feedback to improve customer experience further.
Record each interaction and find emerging patterns from ongoing customer conversations. Equip your team with valuable insights and act on them for a superior experience. Measure your agent’s productivity and plan your resources according to demand. Use data to modify your support strategy for better performance.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.