Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Voice·mail (noun)/ˈvɔɪs.meɪl/ – An electronic message left when a call goes unanswe...
Is your business riding the AI wave or watching from the shore?
In the UAE, artificial ...
If you work in banking or insurance, you’ll know that generating quotes and processing c...
A good chatbot can improve agent efficiency, reduce operational costs, provide fast and a...
Let’s say a man calls his bank.
He wants to break his Fixed Deposit and withdraw the ...
Every outbound AI call sounds exciting in the demo.
But when it comes to the deployment...
Integration of conversational AI platform with the customer service tools allows business...
Automate First Notice of Loss with AI call
For insurance providers, First Notice of Loss ...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Customer expectations in retail have shifted substantially over time from traditional bric...
Wondering how to deploy conversational AI in your business? Here are top 7 researched fa...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Have you read Fanatical Prospecting by Jeb Blount?In the book, he says,"The first 5 to 10 ...
Today, providing excellent customer support is essential for any business to thrive. How...
AI is no longer the stuff of science fiction – it’s quickly becoming a pivotal tool fo...
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