Empowering Conversations with Data-Driven Analytics

Bid goodbye to compiling actionable data manually. Verloop.io’s unified, secure dashboard’s got you covered. Move your customer support database away from scattered spreadsheets and paper files forever, centralise data at your fingertips.

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Overall Dashboard
Connect All the Dots for More Actionable Data
Get insights on standard metrics like CSAT to as much breakdown as you want in terms of your bot and agents’ performance. Thanks to Chat Statistics. Use this data to take informed decisions and set up your support team for success.
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Real-time Monitoring
Get a Real-time Picture of What’s Happening in Your Team
Turn your live chat agents into strategic resources by analysing customer support data in real-time. Skim through the live data and take proactive decisions. Track everything from chat statuses to agent availability to quality of responses in real time, and see how you stack up.
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Reporting & Scheduling
Instant, Easy-to-Read Reports, Right at Your Fingertips

Yet another surprise executive meeting—and they love to see the numbers? Generate a variety of reports on different customer support metrics that matter to your business in a matter of minutes—just in time for that last-minute meeting. What’s more, the reports you send can also be scheduled at a frequency based on your preference!

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Goal Completion Rate
Set Highly Customisable Goals for Your Bot
Set multiple goals in your chat flow to track what your Chabot is achieving for you. Attach a goal to a specific block inside your chatbot’s flow and check if your bot has achieved it or not. Whenever a conversation with a customer reaches this block, it gets counted as ‘goal achieved.’ Understand how well your customers are interacting with your bot and measure your ROI efficiently.
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User Insights
Keep Your Conversation Informationally Rich

Create FAQs for common topics to make conversations more informative. Update question categories and examples, and adjust bot flow to meet user needs, improving bot efficiency and saving agent time.

Do More with Verloop.io

Converse Smartly

Create a seamless customer journey by starting to strike a conversation, welcoming your customers, enabling customers to self-serve, and closing the conversation in a meaningful way.

Omnichannel Presence

Be available for your customers, anywhere, anytime. From Facebook to Whatsapp, Website to In-app, everywhere! Extend your customer support exactly where your customers are looking for you.

Out-of-the-box Integrations

Connect with any app instantly. Access your ticketing system quickly while talking to your customers. Verloop.io supports about 10+ CRM/ticketing software to give you a seamless conversational experience.

Crafting experiences, forging growth