Get insights on standard metrics like CSAT to as much breakdown as you want in terms of your bot and agents’ performance. Thanks to Chat Statistics. Use this data to take informed decisions and set up your support team for success.
Turn your live chat agents into strategic resources by analysing customer support data in real-time. Skim through the live data and take proactive decisions. Track everything from chat statuses to agent availability to quality of responses in real time, and see how you stack up.
Yet another surprise executive meeting—and they love to see the numbers? Generate a variety of reports on different customer support metrics that matter to your business in a matter of minutes—just in time for that last-minute meeting. What’s more, the reports you send can also be scheduled at a frequency based on your preference!
Set multiple goals in your chat flow to track what your Chabot is achieving for you. Attach a goal to a specific block inside your chatbot’s flow and check if your bot has achieved it or not. Whenever a conversation with a customer reaches this block, it gets counted as ‘goal achieved.’ Understand how well your customers are interacting with your bot and measure your ROI efficiently.
Make your conversation informational by identifying the frequently queried topics and creating FAQs around them. Improve bot coverage by adding new question categories, relevant examples to existing question categories, and changing bot flow to accommodate shifts in user needs. This way, your bot handles frequently asked queries thus saving agent productivity.