Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Category: Industry
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
It is with great pleasure that we announce the G2 Summer 2024 Report and guess what! Verlo...
A comprehensive guide for WhatsApp Business API. Learn everything about WhatsApp API - ho...
Customer expectations in retail have shifted substantially over time from traditional bric...
The introduction of the WhatsApp Business API, as well as the development of smart conve...
Conversational AI transforms the gaming industry by engaging consumers in seamless discus...
We are undoubtedly in a competitive digital market, and standing out demands creativity t...
With exploding year-on-year growth in online shopping, customer expectations are soaring....
Think about the last time you checked your bank balance or made a transaction. Chances ar...
In this post, we'll explore the transformative power of automation for the real estate in...
The landscape in which banks operate and the ways customers engage with banking services ...
Technology has left no stone unturned in transforming the foodtech sector through
its...
Improving customer engagement for a delightful experience is crucial to a customer retent...
Running an eCommerce business involves juggling various tasks, from marketing and invento...
Whether offline or online, customers expect to search for and order products at their dis...
Chatbots in banking services deliver superior customer experiences. Over the years, it ha...
When we talk about automation for an eCommerce website, the goal is to streamline and sim...
One probably has a set of three tools that they use to talk to customers; Phone calls, em...