Conversational AI chatbots to experience the potential of a seamless customer support strategy
Verloop.io’s AI chatbot for website work 24×7 to help you bridge the gap between customers and the website by proactively initiating conversations, giving customers personalised responses, and helping them find the information they need in a fraction of the time. Conversational AI chatbot works on text, voice and chat interfaces, enabling website owners to create stunning automated conversations that are intuitive and engaging for customers.
Website Chatbots with our Conversational AI solution to provide you with a delightful customer support experience. Power your AI website chatbot with Voice and Veca.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
A conversational AI website chatbot enables you to automate repetitive tasks to answer customer queries using natural human like conversations. It provides delightful customer experiences.
While most uses cases for website chatbot depends on the industry and business need, the key use cases include: customer support, lead generation, scheduling appointments and routing users to right agent.
Verloop.io differentiates from competitors by regularly training it’s AI to cover more intents and utterances. This ensures the website chatbot answers customers queries efficiently.
Verloop.io’s website chatbot can help answer up to 90% of visitors questions, reducing the need to connect with a human agent. It can also book appointments and do other repetitive tasks that take up a lot of bandwidth.
Verloop.io’s website chatbot helps you in end-to-end customer engagement, from creating and qualifying leads to nurturing them and converting them to customers.
A regular chatbot is based on rules and answers a question based on the pre-defined rules only. On the other hand, an AI-chatbot picks customer intent from sentences and responds to users accordingly. Read more.
Yes, Verloop.io offers simple drag and drop options to design and train conversational flows for your website chatbot. You can do this on your own to meet your business requirements.
Yes, Verloop.io offers a Live Chat option where agents can view chats from all platforms in one place. Verloop.io also offers Agent Assist features to improve agent productivity.