Conversational Assistants

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Veca
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Voice

Conversational Channels

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WhatsApp
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Website
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In-App
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Facebook
Instagram
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Start Meaningful Conversations with Your Customers

Leave behind generic customer communication. Power your conversations with context, relevance and personalisation. Support customers using our intelligent solutions on channels that your customers prefer.

Fast and Secure Communication
VECA

Say No to Misunderstandings and Unclear Answers

When it comes to customer support, understanding the intent behind the customer’s question is important. With Veca, your E-commerce assistant, you can now do just that and more.

  • The pre-built intent recognition NLP system
  • Made for post-sales E-commerce support
  • Understand multiple intents in a single query
  • Provide appropriate options to choose from
  • Quick integration on any platform and channel
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Voice

Express Yourself Quickly and Deeply with Voice Notes

Voice is quick, efficient and inclusive. Let your customers send messages to you using voice by Verloop.io. Voice-enabled AI chatbot lets your customer have a hands-free experience.

  • Freedom to express freely and spontaneously
  • Customers can seek support in their native language
  • Reduce time taken to raise a concern
  • Instant voice-to-text transcription
  • Quick integration on any platform and channel
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Fast and Secure Communication
Fast and Secure Communication
WhatsApp Chatbot

Get Closer to Users on Their Favourite Channel

Automate your customer support and improve conversions using WhatsApp Chatbot. Start conversations with your customers on the world’s most popular messaging app using WhatsApp Business API.

  • Improve open rates and response rates on WhatsApp messages
  • Use rich media and secure messaging to talk to customers
  • Respond to customer support queries in real-time
  • Communicate proactively by sharing timely updates and notifications
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Website Chatbot

Engage With Visitors Using Conversational AI

Talk to each and every customer that visits your website. Get our conversational AI chatbot for websites to automate your customer support queries and delight customers every time.

  • Connect with your website visitors even after business hours
  • Improve customer experience and conversion rates
  • Use NLP powered chatbot to empower customers with self-service
  • Easily create and integrate on any platform of your choice
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Fast and Secure Communication
Fast and Secure Communication
Facebook Messenger Chatbot

Be Where Your Customers Are, on the Most Popular Platform

Support on the world’s most powerful social media platform with the help of conversational AI. Engage your customers with Facebook Chatbot Messenger on your business page.

  • Build Facebook Messenger Chatbot to improve brand awareness
  • Enhance customer engagement using multimedia messaging
  • Scale customer support and extend service on Facebook
  • Increase sales conversions and follow up with customers regularly
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In-App Chat

Share Updates Right from Your Mobile App

Keep customers engaged on your app and answer their questions without them leaving your platform. Empower your customer support team with an AI-powered mobile chatbot.

  • Support customers from your Android mobile app
  • Engage with customers remotely and on the go using the mobile platform
  • Improve your team’s efficiency with our mobile app designed for Android
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Fast and Secure Communication
Fast and Secure Communication
Instagram Chatbot

Never Miss a Moment to Engage, Even During Non-Business Hours

Use Instagram Messaging to engage with your customers on your Instagram Business profile, shop, and stories. Build another channel to deliver delightful support.

  • Support live chat service on Instagram with personalised messages
  • Improve open rates and response rates by up to 55% on Instagram
  • Scale customer support and improve agent productivity
  • Improve customer experience and increase sales conversions by 20%
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Engage Your Customers Using the Right Solution

No more choosing between excellent customer support and an efficient team. Scale your customer service using simple and smart solutions. Target customers on their preferred channel, language and time while reducing the load on your customer support team by automating repetitive tasks and proactive communication.

Integrations

Integrate with your CRM and other tools to get all data in one place. Get a unified customer view for a customised experience.
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Omnichannel

Carry forward context and sync data from one channel to another in real-time. Provide support anywhere and everywhere.
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Security

Engage with customers using secure conversations. Protect custom data with regional compliances and privacy rules.
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One Platform Many Solutions

Use Verloop.io to automate and support customers using our various solutions. Enhance customer engagement using conversational support.

Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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