Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Gaurav Singh
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Omnichannel support integrates multiple customer engagement channels to provide a seamles...
Automation.
When you hear the word, what comes to mind? A picture showing gears ...
In every company, customer support is a division that measures its success based on a cus...
If you're online-first, then I am sure that you have seen one, you've used one. After all...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
George Henry Lewis once said, “Science is the systematic classification of experience....
When the news broke out that Meta, then known as Facebook, had introduced WhatsApp API, i...
What does it take to build a voicebot that exceeds expectations? We lay down the 7 import...
An AI-powered chatbot upgrades your user onboarding experiences with real-time ticket res...
Intelligent and contextual-driven chatbots are supremely important for businesses. We hav...
eCommerce today needs tools that get work done at lightning speed. An eCommerce voicebot ...
Voice banking is the new way to bank digitally in 2022 and beyond. Here’s why YOUR bank...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
Alina Wheeler said, “Design is intelligence made visible.” And it couldn't be more tr...
Ask any HR professional what they work on, and it’s likely they will pull out a list of...