Respond to customers with personalised conversations in real-time using conversational AI chatbot for FB.
Be available for your customers 24×7.
The finest chatbot for Facebook Messenger can help you reach a wider audience and engage with all of your visitors throughout the day. To gain context, gather consumer data, and answer with human-like interactions, use conversational AI that is developed using the best Natural Language Processing algorithms.
Use Chatbots for Facebook Messenger to quickly resolve support queries. 80% of redundant queries can be automated, allowing your consumers to opt for self-serve at their own convenience. With conversational AI, customers can engage with agents for advanced queries and receive 24/7 customer service.
Engage with costumes proactively and send follow up messages to re-engage with them. Share media-rich messages to your customers to restart conversations, update customers on new products and follow up on previous interactions using AI chatbot on Facebook Messenger.
With Chatbot for Facebook Messenger, you can continue to communicate with your customers on their preferred platform using components like pictures, videos, maps, etc. By integrating all of your customer databases in one location, you can personalise communication. A surefire way to keep your customers happy and satisfied with your service.
Club the chatbot on Facebook Messenger with our Conversational Assistants to provide a better customer support experience.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.