Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: e-commerce
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Running an eCommerce business involves juggling various tasks, from marketing and invent...
Whether offline or online, customers expect to search for and order products at their di...
Nikhil Shanker is the VP of customer experience and partner experience at Urban Company,...
Nikhil Shanker is the VP of customer experience and partner experience at Urban Company, ...
Mahendra Mane leads the Customer Solutions team for South East Asia at Vonage. Over the ...
Bhisham Bhateja is the co-founder of The Man Company, a premium men’s grooming product ...
Bhisham Bhateja is the co-founder of The Man Company, a premium men’s grooming product...
Vittorio Barraja is the Senior Director for Digital & E-commerce at PHD Media and ha...
Vittorio Barraja is the Senior Director for Digital & E-commerce at PHD Media and ha...
Our annual e-Commerce Benchmark Report 2021 has collated data from over 11.4 million cus...
E-commerce transactions are expected to hit around $112 billion in less than two years a...
Chatbots in Southeast Asia is an upward trend. With smartphone penetration sky-high, mess...
Operating across retail, wholesale, online, and travel retail channels, Kanmo Group has ...
With the rise of “Me-commerce”, which means meeting a customer’s ever-changing and...
The ongoing pandemic has led to significant changes in the way consumers interact with t...
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