Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Industry
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
In Q3 of the financial year 2024, the micro-lending sector recorded a gross loan portfolio...
Imagine calling a travel agency or booking MakeMyTrip to book your next getaway and being...
In the most competitive world of e-commerce, the checkout page is the final hurdle. It’s...
Getting visitors to your Shopify store is one thing; converting them into customers is ano...
The introduction of the WhatsApp Business API, as well as the development of smart conve...
Conversational AI transforms the gaming industry by engaging consumers in seamless discus...
We are undoubtedly in a competitive digital market, and standing out demands creativity ...
Think about the last time you checked your bank balance or made a transaction. Chances a...
In this post, we'll explore the transformative power of automation for the real estate i...
Technology has left no stone unturned in transforming the foodtech sector through
its...
Improving customer engagement for a delightful experience is crucial to a customer reten...
Running an eCommerce business involves juggling various tasks, from marketing and invent...
Whether offline or online, customers expect to search for and order products at their di...
Chatbots in banking services deliver superior customer experiences. Over the years, it ha...
One probably has a set of three tools that they use to talk to customers; Phone calls, e...
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