Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Is your business riding the AI wave or watching from the shore?
In the UAE, artificial in...
If you work in banking or insurance, you’ll know that generating quotes and processing c...
In today's rapidly evolving and highly competitive business landscape, delivering except...
Wondering how to deploy conversational AI in your business? Here are top 7 researched fa...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Today, providing excellent customer support is essential for any business to thrive. How...
Last month, a retail manager told us how a simple customer question landed in the inbox ...
Understanding top AI chatbot statistics for 2025 is essential if you want to see the clear...
Customer support automation in 2025 is set to change how businesses interact with their ...
We discuss 10 definitive AI chatbot trends, predictions and expectations for coming year...
Find out which are the best chatbot apps! Read about the 27 best chatbot apps powered by...
When it comes to conversational AI vs live chat with human as a customer support option, ...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: ...
Considering using chatbots and voicebots to amplify your support process? And wondering ...
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