Chatbots in Southeast Asia is an upward trend. With smartphone penetration sky-high, mess...
Tag: Conversational AI
At F8 Refresh in June, Facebook announced that it has opened up its Messenger API for Ins...
Living in the age of convenience, speed and accessibility, businesses and consumers look ...
Businesses are constantly looking for opportunities to connect with customers and ensure ...
The customer care industry has the highest employee turnover rate at around 30-50%. We lo...
Today, an ever-increasing number of businesses are incorporating chatbots into their webs...
WhatsApp opt-in is one of the most powerful Sales and Support tools ever made. WhatsApp Ch...
Conversational AI in logistics focuses on using the automation process to facilitate the ...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due t...
When it comes to conversational AI vs live chat with human as a customer support option, ...
IVR vs Conversational AI competition is an ongoing debate for many. In this post, we look...
Conversational AI is trending and preferred communication tool for businesses. We look at...
Wondering which support is better for your company: phone or conversational AI? In this a...
We look at different types of customer support and how to go about selecting the best opt...
Travel agencies need to be prepared when the industry opens up again. We discuss the cust...
Are you considering using a conversational chatbot for your customer support? In this pos...