Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Conversations are very integral to human interactions. People talk to each other every da...
G2's Fall 2023 Report is here, and Verloop.io is again making waves in the industry. We a...
Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice tech is on the edge of revamping CX like never before. We will see how Voice AI is ...
Artificial Intelligence (AI) voice assistants are increasingly everywhere, transforming h...
Customers in the present online environment expect businesses to communicate with them qu...
In 2024, the world of NLP (Natural Language Processing) chatbots has transformed dramatic...
We are undoubtedly in a competitive digital market, and standing out demands creativity t...
Considering using chatbots and voicebots to amplify your support process? And wondering w...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: V...
Once considered as fiction, "talking" to machines is now a reality, thanks to the creatio...
With exploding year-on-year growth in online shopping, customer expectations are soaring....
Think about the last time you checked your bank balance or made a transaction. Chances ar...
WhatsApp is undoubtedly one of the most popular messaging apps. By understanding who’s ...
An average agent handles more than 250 conversations each month, addressing customer inqu...
The world of chatbots is evolving at lightning speed, and open-source platforms are leadi...