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G2 Fall 2023 Report: Verloop.io Continues to Lead the Way!

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G2 Fall 2023 Report: Verloop.io Continues to Lead the Way!

G2’s Fall 2023 Report is here, and Verloop.io is again making waves in the industry. We are thrilled to announce that Verloop.io has achieved top honours as a Leader and High Performer in an impressive array of categories: Bot Platform, Live Chat, Chatbot, Conversational Support, and Social Customer Service.

But there’s more to the story. 

In this report, Verloop.io has raised the bar even higher, securing a remarkable 70 badges across these five categories. These badges include prestigious awards such as Best Meets Requirements, Easiest Setup, Users Most Likely to Recommend, and the cherished Users Love Us.

​​Here are the awards Verloop.io received in 2023.

1. Easiest To Use Enterprise:

Enterprise Conversational Support on G2.

2. High Performer Mid-Market:

Mid-Market India Bot Platforms.

3. Best Meets Requirements Enterprise:

Enterprise Chatbots on G2.

4. The Best Meets Requirements 

Easiest Admin Enterprise

Leader in Enterprise Conversational Support.

The Easiest Admin product.

5. Easiest To Use Mid-Market

Leader in Mid-Market Bot Platforms on G2.

The Easiest-to-Use Product.

6. Highest User Adoption Small-Business:

Leader in Small-Business Bot Platforms on G2.

The Highest User Adoption.

7. High Performer Enterprise:

Leader in Enterprise Asia Live Chat on G2.

8. High Performer:

Leader in India Bot Platforms on G2.

9. High Performer Small-Business:

Leader in Small-Business India Social Customer Service.

10. Easiest Setup Enterprise:

Leader in Enterprise Chatbots on G2.

The Easiest Setup product.

11. High Performer Mid-Market:

Mid-Market Bot Platforms on G2.

12. Best Support Mid-Market:

Mid-Market Social Customer Service.

Users Most Likely To Recommend Mid-Market.

Leader in Mid-Market Social Customer Service.

The Users Most Likely to Recommend.

13. High Performer:

Leader in Bot Platforms on G2.

14. High Performer Small-Business:

Leader in Small-Business Bot Platforms on G2.

Users Most Likely To Recommend.

Leader in Social Customer Service on G2.

15. The Users Most Likely to Recommend

We are deeply grateful to our valued customers who have placed their trust in us. 

These badges stand as a testament to the fact that our users genuinely love our services and are delighted with the support we provide.

Verloop.io maintains its status as the leading conversational AI solution provider for customer support in the G2 Fall 2023 Report. 

Our platform empowers businesses of all sizes to offer exceptional support to their end-users, effectively addressing challenges such as scaling ticket volumes, providing timely round-the-clock responses, delivering a seamless multi-platform and omnichannel experience, and offering valuable agent assist tools. Additionally, our advanced dashboard equips businesses with the ability to analyse bot and agent performance and gain valuable insights into customer behaviour.

Our G2 reviews testify to our product’s evolution, showcasing how it surpasses competitors. Our powerful features elevate customer support, meeting specific requirements, ensuring ease of setup and use, delivering top-notch support, and achieving the highest likelihood of recommendation.

You can review our previous G2 performance here.

About G2

G2 is an independent software review platform where visitors use the site to research and compare tech products and tools. Each quarter, G2 spotlights the best solutions in the industry based on customer reviews and social data. These reports are grounded in authentic and verified user reviews and data aggregated from company profiles, which are used to calculate CSAT and market presence scores. The Leader award recognises platforms that consistently receive excellent feedback from users.

Ready to work with the leader in customer support automation? Verloop.io offers:

  • Quick, intelligent, and contextual responses.
  • Support in 20+ languages and 6+ channels.
  • Unified customer view and smart plugins.
  • 100+ integrations.
  • Performance measurement dashboard.
  • Enterprise-grade security.

Our results reflect the dedication of our incredible team and the invaluable feedback from our customers. We are committed to continually listening to our users and enhancing our product further. To automate your customer support and delight your users, schedule a demo and experience the Verloop.io advantage firsthand.

Verloop.io is proud to continue this journey of excellence in 2023, and we’re excited to set new standards in the industry. Thank you for being a part of our continued success story!

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