Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
A comprehensive guide for WhatsApp Business API. Learn everything about WhatsApp API - ho...
Artificial Intelligence (AI) has transformed many aspects of technology in the digital ag...
Companies are questioning which service is better for their customers - human or AI-power...
AI-powered chatbots have transformed the way we understand customer support. No longer is...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...
Meta announced that it will open the WhatsApp Cloud API to all businesses during their ev...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
1.3 million.
That’s the daily, active global users on Instagram. And 90% of th...
Did you know the global estimated amount in money laundering is $2 trillion in one year?
...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...
WhatsApp is one of the most popular messaging applications in the world. Using WhatsApp's...
Facebook survey shows that more than 50% of customers are more likely to shop with a busi...
Voice AI is a conversational AI tool that uses voice commands to receive and interpret di...
Just like how conversational AI is more appealing to users because it makes communication...
We chat about the different uses of Chatbots. In this blog, we discuss the future of Heal...