Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Tag: call centre
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
It is with great pleasure that we announce the G2 Summer 2024 Report and guess what! Verlo...
A comprehensive guide for WhatsApp Business API. Learn everything about WhatsApp API - ho...
We know that manually tackling high call volume can be a nightmare. If this sounds like i...
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...