Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Gaurav Singh
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
In a study, 81% of travel respondents considered it very important for brands to provide ...
With businesses on the constant verge to expand their operations, speaking the local lang...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
Constant customer support requires automation to do the heavy lifting. A reason to automa...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
Ask...
Information security is the holy grail of all businesses these days. Irrespective of the ...
How many times have you wanted to know your customers’ feedback (to improve CSAT) and e...
Growing the business during COVID-19 and making profits become the tip of the iceberg dur...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Travel Chatbots Help Provide a Better and Interactive Experience for Travelers.
We hav...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a ...
We stepped into this quarter with some great news: Verloop.io received the “Users Love ...
Customer experience (CX) is the result of every interaction a customer has with your busi...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...