Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: MENA
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Your customers in the Middle East and Africa are spending a good chunk of their time on s...
The MENA region is full of opportunities for the Insurance and Lending sector. The GCC in...
Even though the banking and financial sector is taking its leap towards the future, custo...
The Middle East Insurance market has seen a systemic shift from disconnected technology t...
With a higher Internet penetration than the global average, businesses in the Middle East...
The insurance and lending sector is a customer-facing business and involves customers rea...
The MENA region is full of opportunities for the Fintech sector. Financial inclusion is l...
Agent Experience is an overall integration of everything an agent goes through as a part ...
Up to 80% of customers say customer experience is as important as the product or service....