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Cutting Costs with Conversational AI in the Banking Sector (MENA)

The MENA region is full of opportunities for the Fintech sector. Financial inclusion is low as around 43% of the adults do not have access to a bank account across the Arab world.

As customers move to digital platforms, businesses need to ensure that customer experience does not deteriorate below the acceptable levels. And this needs to be achieved without any unsustainable budget overruns.

Bad customer experiences are leading to an estimated $41 billion loss every year. To prevent this from happening, companies can adopt conversational AI. 

In this eBook, you will learn:

  • How Traditional Self-Service Is Failing
  • State of the Customer Support Services
  • Tasks That Can Be Automated
  • How Proactive Outreach Deflects Tickets
  • How Conversational AI Cuts Costs