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Cutting Costs with Conversational AI (MENA Region)

Up to 80% of customers say customer experience is as important as the product or service. To ensure customers get a delightful experience, companies spend a lot on customer support. 

What’s more, a bad customer experience can cost companies approximately $41 billion every year. 

In this eBook, you will learn:

  • State of the Customer Care Industry
  • How Traditional Self-Service Is Not Enough
  • Conversational AI for Self-Service
  • What Can Be Automated
  • How Proactive Outreach Can Deflect Tickets and Hence Reduce Costs
  • Human Agents v/s AI Agents: the Cost Analysis