Gen AI Approach to Quality Audits and Agent Coaching
Elevate productivity, enhance outcomes, and revolutionise the way you analyse and improve customer interactions. With Sparks, harness the latest in Gen AI technology to drive efficiency, gain valuable insights, and deliver tailored agent coaching.
Gain insights into every customer interaction with Sparks’ AI-powered analysis. Uncover data, agent performance trends, and coaching opportunities. With a holistic view, managers can provide targeted coaching and drive continuous improvement.
Define Sparks to audit 100% of customer interactions, eliminating guesswork and random sampling. Adapt and iterate Sparks to meet evolving needs, ensuring all SLAs are thoroughly audited and the process scales seamlessly with your requirements.
Eliminate human bias and subjectivity with Sparks’ AI-driven evaluation framework. Ensure fair, objective scoring for every interaction, leading to consistent performance feedback.
Discover the synergy of human-AI collaboration with Sparks. Refine and validate results for optimal outcomes. Ensure AI insights are not only accurate but also aligned with organisational goals and values.
Maximize Customer Support Impact
Share Updates
Deliver timely insights and reminders across channels: Stay connected with Real-time Relevance! Connected with Real-time relevance!
Collect Feedback
Empower customers with a conversational approach to review your products/services
Up-Sell cross sell
Elevate conversational relevance: Seamlessly inform customers of new products and services in the same conversational flow to increase sales!
Adaptive Intelligence, Built for Your Business
A prominent contact center implemented our Gen AI solution to automate their support operations and enabled agents to respond to customers more swiftly, resulting in a 40%* reduction in support costs.
Tailored to Your Business
Agile and Flexible
