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Improve End-User Experience with Conversational AI in Insurance (MENA)

The Middle East Insurance market has seen a systemic shift from disconnected technology to innovation and adoption of digital. This has led the insurance companies to re-evaluate their core strategies.

COVID-19 has also accelerated the adoption of digital technology in consumers, changing customer behaviour in the GCC region.

It can be said that insurers offering Digital Customer Service can help customers adapt and thrive by meeting customers where they are—On Screen. And conversational AI can help them here. 

In this eBook, you will learn:

  • Customer Expectations Gap with Support Services
  • Impact of Conversational AI on Customer Support
  • Benefits of Conversational AI for an Organisation
  • Components of a Conversational AI
  • Challenges to AI Adoption in Business Scenarios
  • How to Select Conversational AI for the Insurance Sector