Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Author: Nidhi Singh
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
The automobile industry is experiencing a remarkable technological revolution, with cutti...
Technology has left no stone unturned in transforming the foodtech sector through
its...
Imagine this scenario: you're in a room, a coffee shop, or your office, surrounded by peo...
In today's rapidly evolving digital landscape, delivering a seamless and convenient custo...
Once upon a time in food tech, a revolution was brewing. It wasn't sparked by a renowned ...
In today's rapidly evolving and highly competitive business landscape, delivering excepti...
Improving customer engagement for a delightful experience is crucial to a customer retent...
In recent times, we have witnessed remarkable progress in AI, bringing about transformati...
Running an eCommerce business involves juggling various tasks, from marketing and invento...
A report from Achieving Customer Amazement claims that one in every four customers is...
Generative AI, the latest discovery in artificial intelligence, has revolutionised how we...
With more than 1.5 billion active users -- or nearly one-third of the global internet aud...
Set up your WhatsApp commerce shop with WhatsApp Business and WhatsApp API - How to marke...
Post-purchase customer experience involves your customers' interactions and experiences a...
In the not-too-distant past, customer service in the hospitality industry relied heavily ...