Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Namrata Narsinghani
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
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Voice tech is on the edge of revamping CX like never before. We will see how Voice AI is ...
Artificial Intelligence (AI) voice assistants are increasingly everywhere, transforming h...
Customers in the present online environment expect businesses to communicate with them qu...
In 2024, the world of NLP (Natural Language Processing) chatbots has transformed dramatic...
We are undoubtedly in a competitive digital market, and standing out demands creativity t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...