Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Author: Namrata Narsinghani
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Considering using chatbots and voicebots to amplify your support process? And wondering w...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: V...
Once considered as fiction, "talking" to machines is now a reality, thanks to the creatio...
With exploding year-on-year growth in online shopping, customer expectations are soaring....
Think about the last time you checked your bank balance or made a transaction. Chances ar...
The world of chatbots is evolving at lightning speed, and open-source platforms are leadi...
In our fast-paced digital era, staying connected is crucial, yet managing constant commun...
[Updated - November 18, 2024]
Looking to enhance your customer interactions?
The WhatsApp ...
WhatsApp has evolved into a ubiquitous communication platform, connecting billions of use...
Today, providing excellent customer support is essential for any business to thrive. Howe...
Voice AI in healthcare refers to the use of voice-enabled tools powered by AI to ease the...
Conversational UX has been a subject of interest for a while among the business leaders. ...