Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Namrata Narsinghani
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
No one likes spammy messages, and this rule applies to your customers as well!
A survey...
Your customer service team is working harder than ever, but are they actually delivering b...
As the frontline of customer interaction, contact centres are under immense pressure. More...
The modern world of business has become increasingly competitive, and providing customers ...
The journey of voice AI has been nothing short of remarkable. What started as basic voice ...
As we approach 2025, the WhatsApp API continues to be a powerful tool for businesses seeki...
The overall loan disbursals in the micro-lending market increased by 80% in the past few y...
Imagine this scenario where a customer has purchased a product or service from your busine...
Imagine yourself in the shoes of a frustrated customer, struggling to resolve an issue wit...
In 2022, Open AI’s ChatGPT, a language model blew minds with its ability to generate hum...
The Customer Effort Score (CES) assesses how much effort customers must make to fix an iss...
Good customer service is the backbone of any successful business, no matter its size. A si...
Don't just play peek-a-boo with your customers this festive season—stay visible and buil...
(كيف يمكننى عمل مجيب الى باللغة العربية باستخدام ...
No matter how efficient you product is, while running a business, you lose leads. Some pot...