Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Tag: contact centre
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
It is with great pleasure that we announce the G2 Summer 2024 Report and guess what! Verlo...
A comprehensive guide for WhatsApp Business API. Learn everything about WhatsApp API - ho...
Call centres are way ahead of the time when they had no choice but to work around problem...
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...
Conversational AI is here to truly revolutionise contact centres into efficient, accurate...