Experience the power of conversational AI customer support with Veca
Respond to customers with personalised conversations in real-time using conversational AI chatbot with Veca, your e-commerce Assistant.
Easy, Medium, Tough. Your customers can ask anything and be assured to answer them every time. Veca has been trained on over 50 e-commerce intents and shows up to 90% accuracy. Our out-of-the-box AI can distinguish multiple intents in a single query and give appropriate suggestions to the user.
We have done the hard work for you. We’ve analysed over 10 million real user questions to understand what type of questions they ask and built an FAQ for 50 common intents in the e-commerce customer support. All you have to do is customise your answers to give the best customer experience.
Apply the power of Veca effortlessly by entering your customised answers and deploying them in a few easy steps. It works across channels such as website, WhatsApp and Facebook to ensure your customers have accurate answers on all platforms. Experience seamless AI from wherever you are.
Club Veca with our Conversational channels to provide a better customer support experience.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.