Why Veca?

Experience the power of conversational AI customer support with Veca

Logistics
Identify Multi-Intents
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Pre-Built FAQs
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Effortless Support
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Reduce Load on Agents
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Increase Interactions
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Easy to deploy
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Reduce Costs
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Brand Customisations

Delightful Support Experiences with Veca

Respond to customers with personalised conversations in real-time using conversational AI chatbot with Veca, your e-commerce Assistant.

Support customers

Understand Customer Intents

Easy, Medium, Tough. Your customers can ask anything and be assured to answer them every time. Veca has been trained on over 50 e-commerce intents and shows up to 90% accuracy. Our out-of-the-box AI can distinguish multiple intents in a single query and give appropriate suggestions to the user.

  • Built for e-commerce
  • Understand Multiple Intents
  • Up to 90% Accuracy

Pre-Built FAQs

We have done the hard work for you. We’ve analysed over 10 million real user questions to understand what type of questions they ask and built an FAQ for 50 common intents in the e-commerce customer support. All you have to do is customise your answers to give the best customer experience.

  • Analysed 10 million Real Queries
  • FAQs for 50 e-commerce Intents
  • Seamless Integration with Product
pre built faqs
simple UI

Simple UI and Deployment

Apply the power of Veca effortlessly by entering your customised answers and deploying them in a few easy steps. It works across channels such as website, WhatsApp and Facebook to ensure your customers have accurate answers on all platforms. Experience seamless AI from wherever you are.

  • Quick Implementation
  • Omnichannel Experience
  • Easy to Use
    UI

Do More with Conversational Assistants

Club Veca with our Conversational channels to provide a better customer support experience.

Fast and Secure Communication

Website

Engage with visitors using conversational AI on the website. Use NLP-powered chat to talk to customers who visit your website and automate your customer support queries. Delight customers every single time. Connect with your website visitors even after business hours and hence improve customer experience and conversion rates.
Explore Website Chatbot
Fast and Secure Communication

Instagram

With Instagram Messaging, your customers can now message you via your Instagram Business profile, shop, and stories. The API allows your business to manage and scale the conversations with your audience on Instagram. This means you now have another medium to start building delightful support.
Explore Instagram Messenger Chatbot
Fast and Secure Communication

WhatsApp

Get closer to users on their favourite channel by automating customer support and improving interactions using WhatsApp Chatbot. Start conversations with your customers on the world’s most popular messaging app using WhatsApp Business API. Improve response rates on WhatsApp messages by using rich media and secure messaging to talk to customers.
Explore WhatsApp Chatbot
Fast and Secure Communication

Facebook Messenger

Support customers on the world’s most powerful social media platform with the help of conversational AI. Engage your customers with Facebook Chatbot Messenger on your business page and improve brand awareness. Scale customer support and extend your services on Facebook as well. increase sales conversions and follow up with customers regularly.
Explore Facebook Messenger Chatbot

Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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