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Elevate conversions and enhance full-cycle insurance customer support with AI-driven solutions.
Answer customer questions and help them find a policy that best meets their needs
Update and Verify Personal InformationMake it easy for customers to update their personal information in the company logs and verify it in real-time.
Resolve Claims IssuesAssist customers in filing claims, checking status updates and sharing receipts with agents
Verify Policy DetailsDo instant KYC of documents to improve customer experience and record data digitally
Send Reminders About RenewalSend timely reminders about payments and renewals and allow them to complete these actions on their preferred channels
Collect Feedback and ReviewsAsk your customers to share their feedback and leave reviews after every service
Employ an LLM-driven approach to comprehend customer intent and enable them to resolve their inquiries independently in a human-like conversation flow. Enable 24/7/365 suppor for your customers for better service.
Multilingual Service
24×7 Customer Support
Engage customers on their preferred channels like WhatsApp and Facebook using Conversational AI and Gen AI for policy updates, quick answers, and seamless multitasking, fostering happy and loyal customers.
Seamless Integrations
Customer Boost conversions with tailored outbounds for re-engaging leads using Gen AI and Conversational AI. Personalize communication, automate tasks and enhance interactions for improved customer engagement.
Re-engagement Campaigns
Proactive 
Boost conversions with tailored outbounds for re-engaging leads using Gen AI and Conversational AI. Personalize communication, automate tasks and enhance interactions for improved customer engagement.
Re-engagement Campaigns
Proactive Track vital data using analytical dashboards for a seamless customer experience, higher retention, and real-time insights into customer engagement, agent performance, and support metrics.
Actionable Insights
Intutive 
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.
This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.
With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.
