Streamlining Insurance Support with AI Solutions

Elevate Insurance Support through Advanced AI solutions

Elevate conversions and enhance full-cycle insurance customer support automation with generative AI-driven solutions.

Fostering success for 500+ customers

24/7 Availability

Be Available at All Times

Employ an LLM-driven approach to comprehend customer intent and enable them to resolve their inquiries independently round-the-clock, beyond agents’ working time. Transfer complicated queries via live chat support smart routing.

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Omnichannel Support

Real Time Support

Enable support and FAQs on their preferred channels like WhatsApp and Facebook with generative AI-powered AI Agents for policy updates, quick answers, and seamless multitasking, fostering happy and loyal customers.

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Proactive Follow Ups

Retain, Refine, Recur

With over 100+ integrations available, including CRM, marketing tools and more, connect with your existing stack to improve workflows and customer service efficiency.

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Outbound Campaigns

Repeat Customers, Not Mistakes

Boost conversions with tailored outbounds for re-engaging leads using our Conversational AI. Personalise communication, automate tasks and enhance interactions for improved customer engagement.

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Analytics

Track Data in Real-Time

Track actionable insights using analytical dashboards. Enable seamless customer experience, and higher retention, with real-time insights into customers’ engagement, agent performance, and support metrics.

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Drive Insurance Support Excellence with Conversation Automation

Assist with policy selection

Answer customer questions and help them find a policy that best meets their needs

Update and Verify Personal Information

Make it easy for customers to update their personal information in the company logs and verify it in real-time.

Resolve Claims Issues

Assist customers in filing claims, checking status updates and sharing receipts with agents

Verify Policy Details

Do instant KYC of documents to improve customer experience and record data digitally

Send Reminders About Renewal

Send timely reminders about payments and renewals and allow them to complete these actions on their preferred channels

Collect Feedback and Reviews

Ask your customers to share their feedback and leave reviews after every service

Driving Support Efficiency for 500+ Brands Globally

ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel CTO, ADIB

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah Customer Experience Manager, Flyin

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma Product Manager, Nykaa

Verloop.io stood out to us for its user-friendly interface, seamless integrations, and direct WhatsApp business service. We have also utilised their AI future to train the solution with frequently asked questions and relevant answers.

Suryanarayanan N Vice President, Marketing and Growth

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe Team Lead, Ninjacart

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

Anika Wadhera Head - Marketing, Sirona