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Revamp support with LLM-powered conversational automation for seamless customer experiences.
Let your customers order food, reserve tables and find your store online
Share Order DetailsKeep your customers informed on the order status, delivery time and agent details
Schedule Returns and RefundsLet your customer contact you for returns and refunds on any platform, 24×7
Remember Repeat CustomersReconnect with customers to inform them about new products, upcoming sales, etc.
Resolve Support QueriesAnswer customer questions quickly and accurately, even during peak hours
Collect Customer ReviewsMake it easy for customers to leave reviews and feedback on channels of their choice
Utilise LLM to automate and personalise customer interactions, reducing agent workload and operational costs while maximising customer satisfaction.
24×7 Customer Support
Customer 
Deliver multi-channel support meeting customers where they are, powered by AI-driven insights for exceptional service anytime, anywhere.
Omnichannel Experience
Multilingual Support
Automated, personalised, meaningful conversation flow. AI support for agents and integrations to empower agents with deep customer insights for meaningful interactions.
Live Chat with Agents
Unified Customer View
Craft Seamless, Meaningful Interactions. Proactive outreach, personalized messaging, and tailored campaigns. It’s more than a transaction; it’s relationship-building
Proactive 
Re-engagement Campaigns
Identify customer trends, gauge agent efficiency, and allocate resources in real time. Custom dashboards empower teams for targeted customer engagement.
Intuitive 
Actionable Insights
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.
This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.
With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.
