Why Instagram Chatbot?

Experience the power of Conversational AI customer support with chatbot on Instagram

Automate Support
High Response Rates
Engage on Stories
24×7 Quick Responses
Build Customer Profile
Connect to Agents
Reduce Ops Costs
Unlock Insights

Delightful Support Experiences with the Best Instagram Chatbot

Respond to customers with personalised conversations in real-time using conversational AI chatbot
for Instagram. Be available for your customers 24×7.

Automate Support and Scale

Build accurate, personalised conversations with chatbot in Instagram for data-driven and common queries. With Instagram AI bot, consumers can message businesses on their business profiles, shops, and stories. The API allows brands to manage and scale the conversations, with a response rate of up to 55%. Get another medium to start building delightful support.

  • 24×7
  • Respond
  • Live Chat
Support customers

Build Authentic Relationships

Automate customer support queries with Instagram messenger bot to enable your support team to focus on high-priority ones. Pull data from CRMs to personalise and customise messages to the last detail. Also with every interaction, get more data and analytics so you can build long-lasting relationships by talking to your customers on their preferred channel, always with the right context.

  • Increase Engagement
  • Build Customer Profiles
  • Reduce Load on Agents

Improve Customer Experience and CSAT

Use Conversational AI to answer customer queries with Instagram chat bots and improve response times. Better your CX and improve conversion rates by 20% with robust messaging. You no longer have to redirect your customers to different channels. No matter which channels your customers messages you on, your agents can always get a unified view of it all, with the right context.

  • Quick
  • Omnichannel Experience
  • High Retention Rates
Customise messages
Improve customer satisfaction

Integrate with Your Existing Workflows

Instagram APIs allow you to integrate with your other tools on the comms stack such as CRM and ticketing system. This way, none of your customer information is lost and hence your agents are always filled in with the right context to handle the conversation. Leverage the power of AI to save up to 4 hours per agent per week with a unified platform for social media support.

  • Intelligent Dialogue
  • Personalised Communication
  • Intuitive Dashboards

Improve Customer Interactions with Conversational Assistants

Club the Instagram Conversational AI Chatbot with our Conversational Assistants to provide a better customer support experience.

Fast and Secure Communication


When it comes to customer support, understanding the intent behind the customer’s question is important. With Veca, your e-commerce assistant, you can now do just that and more. Our pre-built multi-intent recognition solution can understand complex questions and guide customers to resolve queries accurately and quickly.
Explore Veca
Fast and Secure Communication


Let your customers send messages to you using voice by Verloop.io. Voice-enabled AI chatbot lets your customer have a hands-free experience and the freedom to express themselves freely and spontaneously. Using Voice, customers can seek support in their native language and reduce the time taken to raise a concern.
Explore Voice


96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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$2.7 million Annualized Savings
Siraj Patel

ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.

Siraj Patel CTO, ADIB
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