Experience the power of Conversational AI customer support on Instagram
Respond to customers with personalised conversations in real-time using conversational AI chatbot
for Instagram. Be available for your customers 24×7.
Build accurate, personalised conversations on Instagram for data-driven and common queries. With Instagram Messaging, consumers can message businesses on their business profiles, shops, and stories. The API allows brands to manage and scale the conversations, with a response rate of up to 55%. Get another medium to start building delightful support.
Automate customer support queries to enable your support team to focus on high-priority ones. Pull data from CRMs to personalise and customise messages to the last detail. Also with every interaction, get more data and analytics so you can build long-lasting relationships by talking to your customers on their preferred channel, always with the right context.
Use Conversational AI to answer customer queries on Instagram and improve response times. Better your CX and improve conversion rates by 20% with robust messaging. You no longer have to redirect your customers to different channels. No matter which channels your customers messages you on, your agents can always get a unified view of it all, with the right context.
Instagram APIs allow you to integrate with your other tools on the comms stack such as CRM and ticketing system. This way, none of your customer information is lost and hence your agents are always filled in with the right context to handle the conversation. Leverage the power of AI to save up to 4 hours per agent per week with a unified platform for social media support.
Club the Instagram Conversational AI Chatbot with our Conversational Assistants to provide a better customer support experience.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.